Job Description

** Job Title : Patient Account Representative**

**Job Family : **Administrative/Healthcare

**Location : **Remote/hybrid (2 days in the office, 3 days from home)

**Travel Required : **None

**Clearance Required : **None

What You Will Do :

As an Insurance Patient Account Representative, you will be responsible for assisting patients and insurance companies in resolving account balances. You will communicate with patients and insurance companies through incoming and outgoing calls, following all client policies and procedures. This position requires some experience in medical provider settings and familiarity with various billing and insurance processes. This is a hybrid position, with two days in the office and three days working remotely.

If you have any questions about this position, please contact Chris Rivera, Manager of Talent Acquisition, at (424) 430-3111.

Essential Job Functions

• Reviewing patient accounts

• Handling appeals and denials

• Working with Medicare and Medicaid

• Following up with insurance companies

• Providing excellent customer service

• Performing billing tasks

• Working with UB-04 & CMS 1500 forms

• Completing all business-related requests and correspondence from patients and insurance companies

• Working on 40-70 accounts per day

• Completing assigned projects in a timely manner

• Assisting clients and patients with various tasks

• Communicating areas of concern or areas of improvement to management

• Researching and responding to patient inquiries

• Updating patient information and making account adjustments

• Striving to resolve account balances to zero before forwarding to collections agencies

Requirements :

• High School Diploma or equivalent
• At least 1 year of experience in a medical provider setting, working with UB04, appeals, and denials

Preferred Skills :

• Proficiency in PC skills in a Windows environment, including Microsoft Word and Excel
• Ability to initiate and follow through on projects independently

Salary Range :

The annual salary range for this position is $41,400.00-$62,100.00.

Benefits :

Guidehouse offers a comprehensive benefits package including:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life Insurance
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability Insurance
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an equal opportunity employer and values diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender identity or expression, age, genetic information, or any other protected characteristic.

If you require any accommodations during the application process, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com.

Guidehouse does not accept unsolicited resumes from search firms or staffing agencies. All unsolicited resumes will become the property of Guidehouse and will not be considered for placement fees.

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