Job Description

Head of Marketing and Communications, Citi Innovation Labs - SVP Location: New York, NY (hybrid) Job Description

Citi Innovation Labs is a global network of innovation centers focused on delivering cutting edge solutions to Citi’s Markets, Securities Services, Treasury & Trade (TTS) and Banking lines of business.

Our Mission is to create a competitive advantage for our clients by providing innovative technological solutions and strong client engagement. We have innovation labs in New York, Dublin, London, Tel Aviv, Singapore, Shanghai, and other global locations. We focus on delivering innovative products using advanced technologies like AI, machine learning, NLP, analytics, and blockchain.

We are currently looking for a seasoned Marketing and Communications Lead to join our global management team. In this role, you will drive our marketing initiatives from strategy to execution, building brand awareness and promoting our labs to key audiences worldwide.

Key Objectives of This Role:

• Establish positioning, identify target audiences, and develop marketing plans across different channels
• Manage a global team of marketing and communication leads
• Lead the execution of marketing programs, including events, assets, social media, and public relations
• Manage marketing budget and report on expenses
• Create and monitor success metrics for all marketing programs

Key Daily Responsibilities:

• Work with local lab teams to communicate with clients and employees
• Promote best practices and partnerships
• Collaborate with creative team to develop communication materials
• Manage content for customer and internal touch points
• Support labs in engaging stakeholders through various platforms
• Present ideas and deliverables to internal and external teams
• Monitor media and social media trends
• Collaborate with other marketing leads to promote all innovation initiatives within Citi
• Act as a brand guardian and provide branding guidance
• Create and manage all Innovation Labs Marketing assets
• Prepare reports and presentations on strategic issues
• Coach, train, and develop the marketing team
• Align communication assets with Labs' goals and strategy

Ideal Candidate:

• Bachelor's degree in Marketing / Communications with 12+ years of experience
• Ability to strategize, plan, and execute our Marketing vision
• Superior interpersonal and communication skills
• Ability to work well in a matrixed organization
• Ability to work with a wide range of partners and stakeholders
• Demonstrated success in managing deliverables under time pressure
• Creative thinker
• Experience in managing and organizing events
• Proficiency in PowerPoint and MS Office
• Ability to lead without authority
• Proven global management experience
• Very hands-on collaborator

It's a plus if you have marketing experience with Innovation labs, a financial services background, or experience working in a global environment.

Job Details:

• Job Family Group: Technology
• Job Family: Business Analysis / Client Services
• Time Type: Full time
• Location: New York, NY
• Salary Range: $158,140.00 - $237,200.00 per year

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citi invites all qualified interested applicants to apply for career opportunities.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review the Accessibility at Citi website.

For more information, please view the following:

• EEO is the Law poster
• EEO is the Law Supplement
• EEO Policy Statement
• Pay Transparency Posting