Job Description

Location: 210 Ballardvale St, Wilmington, Massachusetts, United States, 01887-1045

Job Opportunity: Guest Advocate

Target is a well-known retailer committed to creating an inclusive and caring environment for everyone. We believe in prioritizing the needs of our communities and investing in the places where we live, work, and play. As an On-Demand Team Member, you have the flexibility to create your own work schedule and contribute to our mission of making everyday life a joy for all families.

About the Role

As an On-Demand Team Member (TM), you will have the opportunity to pick up shifts that work best for you, without being included on the weekly posted schedule. You'll use our myTime mobile scheduling app to select shifts that align with your availability. We require your active engagement by regularly picking up and working shifts, as well as responding to our communication attempts. Regular attendance is necessary, and working at least one shift within 6 months is needed to maintain employment with Target.

When you start as an On-Demand TM, you'll undergo a short-term structured training schedule, including a Target Welcome orientation. Once trained, you can use the myTime mobile scheduling app to easily pick up shifts you desire to work.

About Service & Engagement

Gusst Advocates are dedicated to providing excellent guest experiences by exceeding expectations and assisting guests with any needs or concerns. They are knowledgeable about our products and services and adept at driving guest loyalty through personalized interactions. As a Guest Advocate, you'll have the opportunity to communicate and connect with guests, solve problems, promote benefits and offerings, and ensure a seamless shopping experience.

Key Responsibilities:

• Prioritize and deliver exceptional guest service
• Create a welcoming experience for guests by greeting them authentically
• Observe guests to understand their needs and offer appropriate assistance
• Showcase knowledge of store tools, products, and services to enhance the guest experience
• Thank guests for choosing Target and make them aware of upcoming events and launches
• Promote the convenience and benefits of the Target RedCard and other services
• Assist with order pick-up, drive-up, and registry services
• Maintain cleanliness in work area and restock supplies
• Ensure compliance with safety and ethical conduct standards
• Assist with other duties as needed

What We Are Looking For

If you enjoy working in a fun and energetic environment, providing exceptional service to guests, and interacting with people throughout the day, you might be a great fit for us. Here are a few skills and qualities we value:

• Effective communication skills
• Welcoming and helpful attitude
• Attention to detail and ability to multitask
• Willingness to sell and educate guests about products and services
• Adaptability to evolving technology
• Ability to work independently and as part of a team

Additional Requirements

• Basic cash register operations
• Ability to lift or move merchandise (up to 15 pounds frequently, up to 40 pounds occasionally)
• Flexibility in work schedule, including nights, weekends, and holidays
• Active engagement in picking up shifts and responding to communication attempts

Americans with Disabilities Act (ADA)

Target is committed to providing reasonable accommodations during the application process to comply with applicable laws. If you have a disability and need assistance, please visit a Target store or Supply Chain Facility, or contact Guest Services at 1-800-440-0680.

If you are interested in this opportunity as a Guest Advocate at Target, please fill out the application form below:

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