Job Description
Job Description
We are looking for a passionate Assistant Store Manager to join our team at NAPA. In this role, you will use your automotive or customer service expertise to serve our wholesale and retail customers, while also leading and supporting your teammates. Our goal is to become the top parts supplier in the market, and we need someone like you to help make that happen. This opportunity is perfect for you if:
- You enjoy creating exceptional customer service experiences and driving store growth
- You can provide daily leadership and foster a culture of employee engagement
- You understand the importance of collaboration with your teammates to achieve company owned store initiatives
- You care about the well-being of both people and profit
- You want to join a team where there are limitless opportunities for learning and career growth
Responsibilities
- Create superior customer service experiences to maximize market penetration, drive store growth, and increase sales and profitability
- Lead and support a successful team in our fast-paced retail stores
- Manage store operations to deliver excellent customer service and achieve sales and profit goals
- Coach, train, and engage the crew team to ensure exceptional customer care
- Take responsibility for inventory protection, asset management, and safety issues
- Maintain cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas
- Implement NAPA operational and marketing programs while continuously improving processes and procedures
- Build strong customer relationships, address sales/service inquiries, and ensure positive experiences in-store and on the phone
Qualifications
- High school diploma or equivalent, with technical or trade school courses as a plus
- Experience in the automotive after-market service industry or willingness to learn about automotive
- A passion for delivering excellent customer care and building long-term relationships
- Ability to thrive in a fast-paced and complex environment
- Knowledge of cataloging and inventory management systems
- Ability to lift up to 60lbs in certain situations
- Preferred qualifications:
- Background or interest in the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
- Experience in parts stores, auctions, retail stores, auto body/collision, or fast food/restaurant/convenience store management
- Customer-centric mindset
- ASE Certifications
- NAPA Know How
If you think you are a good fit for this role, please take a moment to complete our quick and easy application. We are honored that you are considering NAPA as a future employer.
Next Steps:
If you believe this role suits you, please apply and we will be in touch! If you decide it's not the right fit, consider exploring our other exciting career opportunities at jobs.genpt.com.
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GPC conducts its business without discrimination based on sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. At GPC, we recruit, hire, train, promote, assign, transfer, and terminate employees based on their own abilities, achievements, experiences, and conduct, as well as other legitimate business reasons.