Job Description

Location: 2800 Pearl St, Boulder, Colorado, United States, 80301-1123

Starting Hourly Rate: $17.50 USD

ALL ABOUT TARGET

Target is a renowned Fortune 50 company with over 400,000 team members worldwide. We are an iconic brand and one of America's leading retailers.

At Target, we value the well-being of our communities and invest in the places where we live, work, and play. We prioritize relationships, nurture talent, and strive for success as a unified Target team. Our purpose is to care, grow, and win together.

ALL ABOUT ON DEMAND

As an On-Demand TM, you have the flexibility to work as much or as little as you like. Your schedule may vary depending on shift availability and store needs. This role is ideal for those seeking a personalized work schedule.

Instead of being included on the posted weekly schedule, you will have the opportunity to create your own schedule by picking up shifts that are posted by leaders or other team members using our myTime mobile scheduling app. This allows you to choose shifts that align with your availability.

We require active engagement from you by picking up and working shifts and responding to our attempts to contact you.

We will reach out to you throughout the year using the contact information you provide to confirm your availability and interest in working shifts at Target. If we don't receive a response, your employment with Target will be administratively terminated.

Regular attendance is necessary, and you must work at least one shift within 6 months to maintain employment.

Your communication and availability when our business needs you the most are crucial for your success in this role.

If offered a position as an On-Demand TM, you will be required to attend a Target Welcome orientation and complete a short-term structured training schedule to ensure you are prepared for your new role. After that, you can use the myTime mobile scheduling app to pick up shifts you desire to work.

ALL ABOUT SERVICE & ENGAGEMENT

We are advocates of delivering exceptional guest experiences. Our goal is to exceed guest service expectations and provide a seamless shopping experience in both physical and digital environments. We prioritize guest interaction, recovery, and knowledge about our products and services.

As a Guest Advocate, you will have the opportunity to:

• Build an inclusive guest experience by effectively communicating and interacting with guests
• Solve problems and make decisions to positively impact the guest experience
• Adapt to different guest interactions and situations
• Promote and sell various benefits, offerings, and services

A typical day as a Guest Advocate may include the following responsibilities:

• Deliver exceptional guest service by adhering to service standards
• Welcome guests authentically
• Recognize whether a guest needs assistance or wants to interact and tailor your approach accordingly
• Engage with guests by asking questions to understand their specific needs
• Be knowledgeable about the products and services available in the store and use that knowledge to enhance the guest experience
• Express genuine gratitude to guests and ensure they feel valued and appreciated
• Efficiently scan, bag, and handle guest items while adhering to food safety standards and company practices
• Minimize guest wait time while maintaining accuracy and guest service
• Inform guests about brand launches, store activities, and events
• Explain the benefits of the Target RedCard and assist guests with the application process
• Familiarize guests with fulfillment services and guide them through the enrollment and usage process
• Show guests how to utilize the Target App and its features
• Handle returns efficiently and follow register prompts
• De-escalate negative situations and recover the guest shopping experience
• Provide seamless service to Order Pick Up, Drive Up, and Registry guests
• Maintain a clean and organized work area
• Prioritize ethical conduct, safety, and compliance
• Work safely, identify hazards, and comply with safety policies and practices
• Support guest services such as order pick up and drive-up while maintaining compliance with relevant laws
• Perform other duties based on business needs

WHAT WE ARE LOOKING FOR

If the following resonates with you, we might make a great match:

• You enjoy working in a fun and energetic environment, delivering results as part of a team
• You find excitement in providing exceptional service to our guests and making them say "I LOVE TARGET!"
• You thrive on interacting with people, solving concerns, and making their day better
• You prefer a dynamic job that keeps you engaged and active rather than a desk-based, Monday-to-Friday routine

We provide extensive training to ensure you have the skills needed to be a successful Guest Advocate. However, we expect you to have the following skills:

• Effective communication, using positive language and attentiveness to guests' needs
• A welcoming and helpful attitude toward guests and team members
• Attention to detail while multitasking
• A willingness to educate guests and promote products and services
• An ability to learn and adapt to evolving technology
• The ability to work both independently and as part of a team

We are committed to providing a supportive work environment and value our teams. Here are a few more basics we expect:

• Accurate handling of cash register operations and cash transactions
• Efficient and safe handling of merchandise, including lifting up to 15 pounds frequently and up to 40 pounds occasionally
• Flexibility to work nights, weekends, and holidays, with regular attendance required
• As an on-demand TM, you can work as much or as little as you like. However, active engagement is essential. You must pick up and work shifts via our myTime mobile app and respond to our attempts to contact you. Failure to do so may result in the termination of your employment. You must also work at least one shift within 6 months to maintain employment.

Americans with Disabilities Act (ADA)

Target is dedicated to providing reasonable accommodations during the application process as required by applicable laws. If you have a disability and need assistance, please visit your nearest Target store or Supply Chain Facility. You can also reach out to Guest Services at 1-800-440-0680 for further guidance.

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RE: Job Application for Guest Advocate at Target

Dear Hiring Manager,

I am writing to express my interest in the Guest Advocate position at Target. I believe that my skills and qualities align with what you are looking for, and I am excited about the opportunity to contribute to Target's commitment in providing exceptional service to all guests.

Key Points:

• Excited to work in a fun and energetic environment, delivering results as part of a team
• Dedicated to providing exceptional service that makes guests say "I LOVE TARGET!"
• Skilled in effective communication, attentiveness, and problem-solving
• Eager to learn and adapt to new technology and products
• Ability to work independently and collaboratively with a team
• Flexible availability and reliable attendance

I sincerely appreciate your time and consideration. I am available to discuss my qualifications further and would welcome the opportunity for an interview. Thank you for considering my application.

Best regards,

[Your Name]