Job Description

Job Opportunity: Scam Prevention Specialist Are you passionate about making a difference and protecting people from scams? We have an exciting opportunity for you to join our team as a Scam Prevention Specialist. We are looking for someone who is dedicated to providing strategic direction and establishing policies to combat scams targeting our customers. Responsibilities: - Serve as the main contact and subject matter expert for scams targeting our consumer portfolio customers, including credit card and retail bank customers - Stay updated on the latest scam fraud trends and identify future risks - Develop innovative solutions to prevent, detect, and mitigate scams - Collaborate with industry peers, associations, and internal teams (such as Marketing and Digital) to develop education programs and reduce successful scam activities - Work with global teams to enhance customer messaging and mitigation efforts - Partner with Reporting & Analytics teams to quantify scams and monitor key performance indicators - Collaborate with Strategy Analytics teams to detect and mitigate scams in real-time - Equip customer-facing agents with tools and training to efficiently protect customers from scams - Identify first-party scam losses misclassified as third-party fraud claims or intentional abuse - Provide scam updates to senior leadership and key stakeholders - Develop a roadmap and assess tools for business investment to support our strategic vision for fraud prevention Qualifications: - 3+ years of experience in fraud or credit risk management, specifically in fraud prevention, AML, financial crimes, or credit abuse - 6+ years of experience in the financial services industry, with knowledge of credit card and/or retail banking products - Excellent quantitative and analytical skills, with the ability to derive insights from data and reporting sources - Understanding of the threat landscape, industry trends, and regulatory requirements - Strong leadership skills and ability to collaborate in an inclusive work environment - Outstanding communication skills, with the ability to engage with diverse audiences, including senior management - Forward-thinking mindset, with a vision that anticipates and responds to changes Education: - Bachelor's degree or equivalent experience, Master's degree preferred If you are passionate about combating scams and want to join our team, we encourage you to apply! Your contributions can make a difference in protecting our customers. At Citi, we value diversity and provide equal opportunities to all applicants. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. To apply for this position or request accommodation for the application process, please visit our Accessibility at Citi page: [link] You can also view the Equal Employment Opportunity (EEO) statement, EEO Law Supplement, EEO Policy Statement, and Pay Transparency Posting using the provided links. Together, let's create a safer environment for everyone and prevent scams from impacting our customers.