Job Description

Position Type:

Full time

Type of Hire:

Experienced (relevant combination of work and education)

Education Desired:

Bachelor of Business Administration

Travel Percentage:

5 - 10%

Job Description

Every day, our teams come together to innovate in the world of finance. We believe in the power of diversity and inclusivity, valuing the voices of all team members. We celebrate success together. If you want to make a difference in fintech, we want to know: Are you FIS?

About the Team:

As a Strategic Change Manager, you will be responsible for leading the transformation of the client experience within the Global Client Experience (CX) organization. Our team consists of over 7,500 colleagues and focuses on providing client care, onboarding services, client success, and custom value-add services for our banking solutions.

Our mission is to earn the loyalty of our clients by delivering a unified, reliable, and flexible experience that brings value.

About the Role:

In this role as a Change Manager, your primary objective is to drive effective transformational change. Your work will ensure faster adoption, increased utilization, and improved proficiency in implementing changes, in order to achieve organizational objectives and meet revenue targets. This role has the potential to develop into a leadership position.

If you are up for the challenge, we want to learn more about you and the diverse skill set you can bring to our high performing team.

What You Will Be Doing:

• Design, develop, and implement change management strategies and plans
• Oversee execution of activities related to process and organizational change management
• Work in collaboration with project and internal communications teams to effectively communicate new design elements to the organization
• Perform stakeholder and change impact analysis to identify potential project impacts and risks
• Identify and address organizational challenges and resistance, developing risk mitigation plans
• Lead initiatives to help employees understand and accept the impact of changes on their specific job roles, policies, technology, and business practices
• Ensure consistent presentation of the project across all communication channels
• Coordinate with the change partner network responsible for communicating changes within the organization
• Facilitate meetings and deliver presentations as required
• Ensure timely and high-quality deliverables from the team
• Assist in the development of a detailed Change Management plan within the overall project plan

What You Bring:

• Bachelor's degree in Business Administration or relevant field
• 5+ years of experience in change management and internal communications
• Knowledge of the financial services industry, with experience in client-facing roles
• Proficiency in project management software to effectively manage projects
• Ability to maintain confidentiality and handle sensitive assignments

Added Bonus:

• Previous leadership and/or mentorship experience

What We Offer:

• A multifaceted job with a high degree of responsibility and a broad range of opportunities
• Professional education and personal development possibilities - FIS is your final career step!
• The chance to work on challenging and relevant issues in financial services and technology
• A fantastic range of benefits to support your lifestyle and wellbeing
• A collaborative, flexible, and respectful work environment

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Privacy Statement

FIS is committed to protecting the privacy and security of personal information. For specific information on how we protect personal information online, please see our Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here, and the supplement document is available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: This job description includes all the competencies needed to perform the position successfully. However, for the purposes of ADA reasonable accommodation, the essential functions of the job may or may not have been described. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS primarily occurs through direct sourcing. Only a small portion of our hiring is done through recruitment agencies. FIS does not accept resumes from recruitment agencies that are not on our preferred supplier list and is not responsible for any fees related to resumes submitted to job postings.

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