Job Description

** Role: Issue Management Quality and Validation Coordinator - VP**

The Risk Governance team within Independent Risk Management is responsible for creating and implementing frameworks and practices that ensure Citi manages risk effectively. They cover areas such as risk frameworks and processes, governance committees, new product approvals, risk controls, and issue management.

As part of the Risk Governance group, the Risk Controls and Issue Management team oversees the control framework for risk and ensures best practices are followed across Independent Risk. They focus on implementing cohesive risk control assessments, assessing the interaction between risk and internal audit, and effectively managing and reporting on issues.

The Issue Management Quality and Validation VP will work closely with the Risk Controls Coordinators and Global Risk Controls Teams to ensure consistent identification and resolution of issues.

Key Responsibilities:

• Support the review process for self-identified issues to ensure root causes are identified and corrective actions are taken
• Conduct pre-activation reviews to ensure issues are resolved as intended, risks are mitigated, and evidence is provided
• Assist with regulatory inquiries from Citi’s CAO Office
• Review issue closure documentation to meet validation expectations
• Develop a deep understanding of risk control issues and standardize processes
• Assist with ad hoc projects to improve risk control and issue management

Knowledge/Experience:

• Bachelor's degree (Masters optional)
• 7+ years of experience in financial services industry
• Experience in audit, risk, operational risk, controls, and project management
• Proven track record of managing regulatory and internal audit issues
• Strong interpersonal and people management skills
• Familiarity with Citi's control systems

Skills:

• Methodical and proactive with strong organizational skills
• Excellent time and task management abilities
• Proficient in Excel, PowerPoint, and data management
• Strong analytical abilities

Competencies:

• Ability to manage projects independently
• Analytical and problem-solving skills
• Builds and maintains relationships
• Influential and persuasive
• Effective communication with senior management
• Professionalism and integrity
• Resilience

Level: VP (C13)

Job Family Group: Risk Management

Job Family: Business Risk & Control

Time Type: Full Time

Primary Location: Tampa, Florida, United States

Primary Salary Range: $103,920.00 - $155,880.00

Citi is an equal opportunity and affirmative action employer. We encourage applicants from diverse backgrounds, including older adults, refugees, individuals with visible and invisible disabilities, LGBTQIA+ individuals, and veterans.

If you require a reasonable accommodation to apply for a career opportunity at Citi, please review our Accessibility at Citi page.

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• EEO is the Law Poster
• EEO is the Law Supplement
• EEO Policy Statement
• Pay Transparency Posting