Currently seeking an experienced Dispatcher for a fast-paced Heating, Air Conditioning, Plumbing and Electrical Service Company located in Northern Virginia. Individual must have an approachable personality and motivational skills and possesses excellent skills in customer service for communicating with customers and co-workers.

Salary - Commensurate with experience.

THE ROLE

Evaluate customer calls and match the right technician to every job.

RESPONSIBILITIES

• Dispatching service technicians according to the schedule.
• Scheduling and monitoring of co-worker’s service schedule
• Answering incoming service calls and adjusting technician’s schedule as needed
• Resolving customer issues in a prompt and courteous manner.
• Maintain customer satisfaction by investigating concerns, routing them to the proper staff and responding to special requirements.
• Match type of service required with a co-worker’s ability, zone location and duration of call, to maximize productivity, profitability and accuracy.
• Coordinate and verify co-worker’s weekend and on-call assignments.
• Being a good teammate to coworkers.

COMPETENCIES FOR SUCCESS

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.

COMPANY OFFERS GREAT BENEFITS:

• Paid Vacation
• 3 Personal days
• Health Insurance coverage with company participation
• 401K plan offered after one year of employment
• Long Term (LTD) and Short Term (STD) disability
• Vision
• Dental
• Participation in Legal Shield
• Nexstar Member
• Year-end bonus
• Paid weekly

PLEASE NO PHONE CALLS ABOUT THIS AD.

EQUAL OPPORTUNITY EMPLOYER