Job Description

JOB OVERVIEW:

The Broker Services Representative (BSR) for John L. Scott’s Poulsbo office provides administrative support to the Office Staff and Real Estate Broker Associates while working at the front desk. This important role sets the tone for the office culture by greeting guests, answer phones, returning email inquiries and assisting Broker Associates with a variety of tasks. The BSR may take on additional responsibilities such as listing/transaction coordination, marketing projects and tasks related to accounts receivable. This position requires a friendly, professional demeanor, must be computer/systems savvy and have a passion for customer service. In addition, our BSR, along with the Executive team and all employees of John L. Scott, embrace our core value, “Living Life as a Contribution”™.

PRIMARY RESPONSIBILITIES MAY INCLUDE, BUT ARE NOT LIMITED TO:

· Answer phone, return email inquiries and greet guests and they enter

· Provide a range of Broker Services: listing, transaction, UCR and marketing services. Includes all tasks on the Broker Services Menu of Services

· Act as liaison between brokers and the IT department

· Provide electronic UCR services, including database management, to brokers through Constant Contact/MyDesk

· Maintain a trusting and team-oriented relationship with the entire branch support team

· Provide information to brokers regarding all John L. Scott Client/Broker Services

· Provide technical assistance and/or training with equipment and John L. Scott software applications

· Assist in the implementation of John L. Scott tools and programs within the branch

· Using accounting software, CommTrax, enter/update transactions, listings and provide account receivable support

· Process deal and listing checklists after office leader review

· Follow-up on listing and transaction paperwork

· Process broker commission checks

· Close office files and process paperwork for the official file in accounting

· Additional tasks and projects as assigned

· Reliable attendance to be sure initiatives and processes are moving forward as well as ensuring customer service levels are where they need to be

REQUIRED KNOWLEDGE & SKILLS:

· The ability to understand the Company culture in client/broker/management relationships

· Practiced in Microsoft Suite such as Outlook Word, Excel, Publisher, Adobe Acrobat, PowerPoint etc…

· Accuracy and detailed oriented is key in performing all tasks

· Effective communicator both verbal and written

· Willingness to take on new tasks and assist Brokers as needed. This can require trouble shooting.

· Applied knowledge of the technology available to serve the real estate industry

· Ability to perform all tasks on the Broker Services Menu of Services and general office duties

· A developed understanding of the Transaction and Listing process, Escrow, Mortgage, Title and Home Warranty Insurance products and services

QUALIFICATIONS:

· High school diploma or equivalent certification required, a BA or AA degree preferred

· One or more years in customer service experience

· General office experience, PC/MAC and data entry skills

· Intermediate to advanced Microsoft Office skills

· A professional appearance and demeanor

· Sales and/or Real Estate experience helpful but not required

POSITION & BENEFITS:

· The position is full time, Wednesday-Sunday, and is considered non-exempt for purposes of Wage and Hour Law

· JLS benefits offerings for full time employees include: Medical, Dental, Vision, Prescription, Long Term Disability, Term Life, AD&D, FSA, and supplemental insurance options

· Employees are eligible to participate in the JLS 401K retirement plan

· Paid time off and personal paid leave in accordance with JLS policies

· Internal career growth and training opportunities

· Living Life as a Contribution® volunteer opportunities through the JLS Foundation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee in an office setting to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to reach items on or near the floor

· Specific vision abilities required by this job include close vision requirements due to computer work

· Light to moderate lifting is required occasionally, 10-25 pounds

· Regular, predictable attendance is required on site at this position’s

WORK DEMANDS:

The work environment characteristics described here are representative of those an employee in an office setting encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Moderate noise (i.e. business office with computers, phone, and printers, online meetings)

· Ability to work in a confined area (desk or office)

· Ability to sit at a computer terminal for an extended period of time

EQUAL EMPLOYMENT OPPORTUNITY POLICY:

John L. Scott Inc. provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company Description

John L. Scott Real Estate was founded in 1931 in downtown Seattle, Washington. Through the years, we have grown to become one of the most productive real estate brokerage companies in the nation. That’s because we are a company that prides itself on supporting each individual sales associate and the relationship with their clients. We do this through comprehensive marketing programs and services, an award winning website, extensive business development programs, and superior residential brokerage services.