Job Description

JOB SUMMARY

The Retail Sales Associate is a talented, hardworking, and enthusiastic individual who will contribute to the JW retail experience, as well as provide exceptional service in all aspects of the sales floor – greeting customers, selling, product knowledge, styling, cash wrap, restock and overall shopkeeping.

EXAMPLES OF ESSENTIAL DUTIES AND RESPONSIBILITIES

• A friendly and outgoing personality
• Excellent customer service skills
• The ability to develop and maintain a clientele base
• Flexibility with night and weekend shifts, able to commit to a set schedule if needed
• Strong organizational and follow up skills • An open team-oriented mindset
• Follow store standards to develop and monitor clientele communication and growth.

CUSTOMER SERVICE EXPERIENCE:

• Create a warm and inviting environment where clients feel welcomed, engaged and that their business is of the utmost importance.
• Create an elevated and VIP customer experience at every opportunity by offering your name, a beverage and connecting in a genuine and authentic way
• Build repeat business by ensuring all client capture tools and strategies around data capture, outreach, and follow up are consistently executed
• Meeting customer issues with patience while being solution-oriented for the highest good of the client
• Provide an individualized and positive experience for all customers entering the store, this includes providing great service, effectively answering any questions, and helping process transactions and returns
• The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

. Requirements:

QUALIFICATIONS:

• 2 years retail experience, preferably in women’s contemporary fashion
• Outgoing, positive, and energetic personality • Strong communication skills both verbal and written
• Computer skills to include operation of iPad-based point of sales system and email
• Ability to work retail hours including days, nights, weekends, and special events

PHYSICAL DEMANDS AND ABILITIES

• Frequently required to stand, walk, reach with hands and arms.
• Occasionally required to lift carry, and handle merchandise, fixtures, supplies, equipment, etc. which may weigh up to 50 lbs.
• Occasionally required to stoop, climb step stool, kneel, or crouch