JOB SUMMARY
Experience what being part of the Globe Life family feels like. Be inspired by your leaders, encouraged, and cheered on by your teammates to excel and be supported in your career while working with us. We offer a competitive salary with a great benefits package, including 401(K) match, medical, dental, and vision health plans, short – term and long-term disability, paid time off, tuition reimbursement and other career development opportunities.
At Globe Life, the primary purpose of the senior technical project manager role is to lead, oversee, and direct the project resources to a successful delivery and management of single or multiple IT projects (considering priority, scope, timeline, cost and quality requirements). Maturing IT PMO requires Sr PM to be able to lead projects defined at a high-level, dynamic change management will be required to deliver business value.
PRIMARY DUTIES & RESPONSIBILITIES
- Analyze (Intake Provided) project planning artifacts prior to project kick-off to ensure a clearly defined project vision and objectives, seeking out clarification of unclear objectives when needed.
- Manage business and technical requirements gathering, turning documentation into plans and roadmaps, clarifying ambiguities or interpretation gaps prior to translation into project tasks and/or deliverables.
- With support of project resources and SME’s, the Sr PM will analyze project planning (Intake-provided) artifacts, to establish time frame, limitations, and appropriate process for accomplishing project delivery. Identify and schedule project deliverables, milestones, required activities, tasks and resources for accomplishing tasks/activities.
- Document project details within living project documentation materials documenting the lifecycle of each project and for progressing through the variety of stop gates to obtain leadership approval to proceed.
- Working with team resources and SMEs, identify, clarify, and communicate a transparent project vision, goals and objectives and how, support or impedes organizational strategic objectives.
- When applicable, work with vendor project teams to review, collaborate, and approve project schedules, resources utilization and performance from external service provider or consultancy contracted to execute project activities/delivery.
- Understands, tracks, anticipate and articulates issues / risks / action items; work with responsible owners to address items on a timely basis; update appropriate stakeholders as needed.
- Direct, manage and coordinate activities of project resources to ensure projects progress on schedule and within budget.
- Champion technical and operational excellence, bridging gaps in processes, documenting operational processes, etc. as required to support project activities and subsequent introduction of operational activities.
- Create, update, and present project statuses regularly to IT Leadership and based on project stakeholder requirements for each project assigned.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, IT leadership, developers, product owners, and subject matter experts.
- Possesses and maintains a high-level understanding in the areas of IT Infrastructure and Operations (including but not limited to: Server Management, Telephone Systems, Security Management, Application Development, etc.)
- Provide leadership and motivation to project team members throughout the project life cycle.
- Act as a coach to junior project managers, project resources, executives and others who require assistance and advice regarding project management practices.
- Provide process improvement recommendations based on best practices and industry standards.
- Work with IT PMO Lead and Team to develop and mature the PMO processes, procedures, workflows, and best practices.
- Hybrid (WFH/Remote - Monday and Friday) & (In Office - Tuesday thru Thursday)
Required Skills
KNOWLEDGE, SKILLS, & ABILITIES
- A demonstrated history of having managed multiple simultaneous projects in a complex environment, managing multiple stakeholders, delivering from high-level plan through post-implementation.
- Possesses a distinct blend of business, IT, financial and communication skills capable of delivering a highly visible position with substantial impact.
- Knowledge of project management methodology and experience or familiarity with major, defined program management approaches (PMI, Prince II or agile)
- Significant knowledge of project planning/scheduling tools (Microsoft Project and Open Workbench), with a solid track record of practical application.
- Exceptional verbal and written communication skills; ability to adjust communication styles based on different audience levels and varying stakeholder personality types.
- An ability to drive to big picture goals and milestones while valuing and maintaining a strong attention to detail.
- Ability to work under a program leadership structure.
- Experience with varying project management methodologies (waterfall, iterative, and agile)
- Self-motivated individual that possesses excellent time management and organizational skill.
- Strong sense of personal responsibility and accountability for delivering high quality work.
- Have a high-level (at min) of technical awareness and judgment required to earn the trust and respect of engineers and the ability to balance their technical decisions with pragmatic business context.
- The ability to resolves conflicts by demonstrating leadership and appropriate decision-making competencies.
- Effective influencing and negotiating skills in an environment in which this role may not directly manage resources.
- Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence.
- Strong leadership and interpersonal skills and ability to demonstrate executive presence, strong business acumen, navigates ambiguity, and manages complexities.
Applicable to all employees of Globe Life & Accident and its subsidiaries:
• Reliable and predictable attendance of your assigned shift
• Ability to work full time and/or part time based on the position specifications.
Competency
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Key Behaviors
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Leadership
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- Confers with project personnel to provide advice and to resolve problems
- Mentors and coaches development of more junior project managers
- Builds rapport managing interpersonal relations inside and outside immediate project team, and motivates and guides project team members
- Encourages and facilitates cooperation and results orientation
- Fosters an environment of collaboration
- Fosters creative approaches to problem solving and quality deliverables
Management
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- Determines whether schedule specifics are needed, and skilled with advanced tools and techniques of schedule calculation
- Assesses project risks and implements mitigation plans, as needed
- Designs and implements alternative project management methodologies and processes for best fit to projects
- Designs and implements project change process for scope and iteration management
- Generates ideas, and critically evaluates future scenarios
- Ensures that short-term goals support long-term strategy
Relationship Building
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- Works with business management on trade-offs of time, cost, quality, risk and schedule constraints
- Builds both formal and informal professional networks, and extends these networks within, across and external to organizational boundaries
Business Acumen and Enterprise Knowledge
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- Maintains project progress toward business outcome, as requested by management, rather than narrowly focusing on project specifics without reference to efficiency, quality and value
- Refers to enterprise direction, goals and strategy to ensure project managers and the PMO functions add value to the organization and boost customer satisfaction
- Makes decisions and recommendations clearly linked to the organization’s strategy and financial goals, reflecting an awareness of external dynamics
Change Advocacy
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- Demonstrates personal commitment to change through actions and words
- Mobilizes others within and outside the project to support and enable change resulting from the projects
Influencing
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- Communicates ideas or positions in a persuasive manner that builds support, agreement or commitment
- Takes actions that directly or indirectly influence others to create buy-in, gain trust and motivate action
- Understands communication style of stakeholders and adjusts accordingly
Results Orientation
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- Sets and accomplishes challenging goals.
- Defines standards in terms of doing what is appropriate and doing it well
- Competes resourcefully, and takes calculated risks to achieve results
- Delivers with excellence and transparency
Required Experience
EDUCATION & WORK EXPERIENCE REQUIRED
- Bachelor’s degree in business information systems (IS), computer science or related field, or equivalent-related IT experience. MBA in IS or other master’s degree preferred.
- 7 – 10 years of Project Management experience
- Project Management accreditation (PMP, CAPM, PPM, MPM, etc.)
- IT accreditation (GISF, MCSE, CompTIA, ITF+, etc.), desired but not required
- Hybrid (WFH/Remote - Monday and Friday) & (In Office - Tuesday thru Thursday)