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In-Bound Customer Service Associate

Johnson Service Group

In-Bound Customer Service Associate

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Our client in West LA is seeking a Customer Service Associate for a contract to hire opportunity.

    JOB DUTIES:

    1. Accurately processes customers’ orders into the ERP system, ensuring that all proper discounts, special pricing and/or arrangements, terms of payments and shipping details are properly applied to orders.
    2. Looks up customer orders / invoices and provide information pertaining to: order/ invoice dates, totals, shipment dates, tracking information, etc.
    3. Receives and documents customer returns.
    4. Helps consumers find store/s near their area or direct them to an online retailer if no stores are available.
    5. Answers general customer questions about products and/or transfers more complex technical questions to on-staff nutritionist or to appropriate personnel.
    6. Informs customers of new products, special promos, or any other information that may increase customer orders (quantity and/or total amount of order).
    7. Perform any other duties as may be assigned by supervisor.

     

    JOB REQUIREMENTS:

    1. High School Diploma Required; Associate Degree or Bachelor’s Degree preferred.
    2. Previous customer service experience, preferably in a call center environment (at least 3 years +)
    3. Prior experience in the vitamin/supplement/nutrition industry preferred.
    4. Strong verbal communication skills.
    5. Excellent data entry skills (Please include speed and accuracy scores).
    6. Ability to multi-task, prioritize responsibilities and detail oriented
    7. Strong follow through and organizational skills
    8. Team player
    9. Strong computer skills and proficiency in Microsoft Office programs
    10. Excellent problem resolution skills
    11. Adaptable in a fast-paced environment.
    12. Excellent work ethic
    13. Local candidates only (Los Angeles, CA location)

     

    Company Description

    At JSG, we understand people and it’s our mission to help our clients reach their goals by being able to hire talented people. Since our start in 1984, we’ve worked hard to establish our present position as the most effective cross-industry staffing solution available. JSG’s growth now extends to offices throughout the nation. We serve both busy recruiters and qualified candidates within multiple industries from our major offices headquartered in Chicago with local offices throughout the United States and Canada.