Job Description

 JSG IS HIRING A CUSTOMER SERVICE ACCOUNT ADMINISTRATOR - AEROSPACE FOR OUR CLIENT IN IRVINE, CA.  JOB DESCRIPTION: 

• Administers and/or provides oversight for order fulfillment of assigned customer accounts of moderate scope and complexity. Responsible for fulfillment of contract requirements, customer performance, and delivery schedules.
• Proficient with standard business application software and specialized data analysis or materials systems (e.g. electronic data interface (EDI) or manufacturing resource planning (MRP) systems).
• Provides mutually acceptable solutions to customer problems that impact cost or schedule.
• Negotiates requirements across multiple customers, products, and internal teams.
• Focuses on spare and/or repair deliveries to meet contract requirements
•  Investigates and resolves claims or complaints by collecting and analyzing information. Coordinates with relevant functions on technical and/or quality issues; resolves customer complaints concerning invoices or billing discrepancies; researches account histories to assist in collection activities.
• Determines the need for amendments or extensions to warranty or service agreements. Determines when customer requested changes are out-of-scope. May confer with management regarding customer credits and precedent-setting decisions.
• Recommends actions by analyzing and interpreting data and making comparative analysis. Analyzes and proposes changes in methods and/or procedures to improve efficiency and the quality of service. May provide input to customer service engineering regarding maintenance or return trends and perform other specified assignments.
• Acts as a point of contact with the customer on assigned accounts. Coordinates customer visits, presentations, and/or audits. Maintains successful, long-term business relationships and contacts with customer procurement employees. May have responsibility to coordinate and ensure coverage for ?aircraft-on-ground”/critical priority service.
• Participates and may lead continuous improvement initiatives to improve the efficiency of internal systems and processes within the division and/or with corporate and customer involvement. Recommends actions by analyzing and interpreting data and making comparative analysis.
• Maintains professional and technical knowledge by attending educational workshops, reviewing trade publications, and/or participating in professional associations such as the National Contract Management Association (NCMA).
• Ensures compliance with federal, state, and aerospace industry regulations (e.g. ITAR, FCPA, etc); ensures adherence to requirements and advises management on needed actions.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree - REQUIRED
• Demonstrated ability to perform the essential functions of the job typically acquired through two or more years of directly related experience in technical product customer support or contract administration.

Company Description

At JSG, we understand people and it’s our mission to help our clients reach their goals by being able to hire talented people. Since our start in 1984, we’ve worked hard to establish our present position as the most effective cross-industry staffing solution available. JSG’s growth now extends to offices throughout the nation. We serve both busy recruiters and qualified candidates within multiple industries from our major offices headquartered in Chicago with local offices throughout the United States and Canada.