Job Description

CUSTOMER SERVICE REPRESENTATIVE San Marcos / New Braunfels Jon Wayne Heating and Air was started in 2001. Jon Wayne is a residential service and replacement company. We are focused on this segment of the Industry and strive for excellence in our specialty. Today Jon Wayne is the largest and fastest growing Residential service and replacement company in our market with an excellent reputation for performance and as a place to work. The company cares about employees, and insists that the employees care about customers. Call center hours are from 7 AM-9 PM Monday-Sunday. Call center personnel sometimes work in excess of 40 hours per week during periods of high demand. Employees are compensated accordingly. Benefits of Joining our team!

• Vacation pay
• Continuing education
• Incentives
• We promote from within
• Family owned and Operated

REQUIREMENTS:

• Must have successful work experience in the area of customer service, inside sales, or telemarketing.
• Must be an excellent "people" person with superior skills in the areas of customer service, problem resolution, and sales.
• Must have excellent writing, communication, and organizational skills
• Must possess superior communication and diplomacy skills necessary to fully resolve any customer concern or complaint and assure total customer satisfaction
• Must have minimum typing speed of 30 wpm
• Team Player, Organized, Reliable and Self-motivated

RESPONSIBILITIES:

• Your primary responsibility is to help customers schedule appointments for HVAC, Plumbing, and Electrical service.
• Ensure a company wide commitment to quality and total customer satisfaction.
• Randomly check with customers to be certain they are satisfied with our performance.
• Work with dispatch to improve accuracy in scheduling and speed of response.
• Be available to assist, in any way possible, the service and installation departments to achieve their objectives.
• Commit to an ongoing process of self and formal education in the fields of customer relations.
• Abide by all company procedures, and policies.
• Serve as a diplomat who represents the customers’ best interests without regard to your co‐workers or the company.

BENEFITS:

• Hourly pay + Incentives
• Bi-Weekly Payroll Year Round
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays
• 401K

Thank you for reviewing our opportunity, for immediate consideration please click the Apply button. Equal Opportunity Employer, including disabled and veterans.

Company Description

Jon Wayne is the largest and fastest-growing service and replacement company in our market, with an excellent reputation for performance and as a place to work. The company cares about its employees, and insists that employees care about our customers. Since opening our doors, Jon Wayne Service Company has been nominated in previous years as a Top Contractor, Top Company To Work For in the San Antonio Express News (8 years in a row), Dealer of the Year (6 years), and a Dealer of the Year for the USA and Canada, along with many more local and nationally recognized nominations. We continually strive to make every customer happy with the service we have provided them, and to maintain a high standard of ethics. In 2016, in recognition of our outstanding employees and their efforts, we were awarded both the local and the international BBB Torch Award for Ethics. The BBB Torch Award is awarded to companies that go above and beyond BBB Standards for Trust. Winning a BBB Torch Award is a tremendous honor and an elite distinction. There is a level of pride that moves through every fiber of this company in all that we do. We never settle for second best, never settle for good enough, and always finish what we start. Thank you again for your interest in Jon Wayne Service Company.