Job Description
Position in Contracts Department for a Manufacturer in the Aerospace Tech Industry.
Contracts Department works directly with Customers as the primary point of contact (POC) in telephone, email and face-to-face interaction. Contracts is the gatekeeper for all customer information and data pertaining to request for quotes (RFQ), ROM, FAR clauses, pricing, purchase orders, ECON, acknowledgements, contract reviews and LTAs. Understands how to prioritize and effectively communicate with technical departments to obtain the necessary information to process orders to ensure Jonal’s high standard of customer service and on-time delivery.
Job purpose:
Supports department by working as a customer service liaison for the department with duties focused on post award support.
Communicates with various departments such as:
Contracts, Manufacturing, Engineering, Purchasing, Executive Management, Quality, Finance, Shipping
To be successful, you will need to have:
§ Ability to handle multiple priorities
§ Keen attention to detail coupled with strong organizational skills
§ Ability to perform multiple tasks with frequent interruption, in a fast paced, team environment
§ Inquisitive/Creative personality
§ Ability to learn new tasks quickly and make improvements to increase efficiency
§ Ability to work independently, with minimal direct supervision
§ Possess excellent written and verbal skills for effective communication
§ Ability to exercise independent judgement consistent with the work being completed and within the department’s guidelines
§ Ability to assess a problem quickly and determine what steps are to be taken to correct situation
Excellent in:
§ Organizational Skills
§ Time Management
§ Good Judgement and Irrefutable Integrity
§ Problem Solving
§ Decision Making
o Computer Literacy Skills: Excellent
§ Microsoft Office: Windows, Word, Excel, Outlook and PowerPoint
§ Ability to learn new applications
Duties and responsibilities:
o Maintain, track, and respond to Customer inquiries
o Manage open order reports and communicate schedule changes to Customers
o Verify MRP system reflects the most current commit to Customers
o Provide Customers with Purchase Order Acknowledgements
o Post-Shipment follow-up with Customers
o Answer Customer Calls and greet visitors.
o Generate various reports for the department
o Keep information confidential
o Know the policies, procedures, and practices necessary to conduct the normal function of the department position and its potential impact on the company
o Compile and analyze information relevant to department projects
o Cross Train in the various department duties
Company Description
Please check out our one-minute YouTube video - just type in "Jonal Laboratories" in the search bar and enjoy!
Please check out our one-minute YouTube video - just type in "Jonal Laboratories" in the search bar and enjoy!