Come work in a company with an inclusive culture of collaboration. We offer excellent opportunities to grow professionally and learn alongside professionals from diverse backgrounds.

We are located at the corner of Cesar Chavez & Valencia streets in San Francisco (just 2 blocks from BART and 5-10 minutes away from 101 & 280 with parking spots available).

Summary:

We are not a typical IT company. Our endeavor is to create a culture of autonomy, diversity, and inclusion that engenders happy employees who feel valued, work with the company rather than for it and use cool tech to make an impact in the lives of our clients as well as the larger community.

• We have a unique and eclectic company culture that is built around our values of teamwork, collaboration, continuous improvement, and communication.
• The GOOD NEWS is we are growing, and the BETTER NEWS is you will grow with us.
• We heavily rely on the same technology and concepts in our own business that we recommend to our customers. So you will always have opportunities to learn new things.

We are looking for a full-time Systems Engineer who loves solving problems, is patient with people, and is eager to learn.

Principal Duties and Responsibilities:

As a member of the Jones IT Family, you will take on a wide variety of tasks and projects, often involving client interactions.

• You will serve as the primary point of support for all client server/network/infrastructure/related issues.
• You will partner with internal consultant teams and onsite resources to troubleshoot and resolve escalated issues.
• You will diagnose and resolve systems problems related to functionality, connectivity, management & monitoring, or other software/hardware problems.
• You will monitor uptime for clients and be able to mobilize quickly during emergencies, even on nights & weekends.
• You will receive ticket collaboration requests from your assigned Consulting Team, Team Leaders, and Directors. Communication with consultants, team leaders, and clients.
• You will review tickets and notes to ensure things are being handled in the Jones IT way.
• You will delegate tasks when appropriate and balance team member workloads.
• You will document procedures and solutions in detail.
• You will partner with all members of the Jones IT Team to proactively collect and share experiences/tools/information that will aid in maximizing the value of efficiency and teamwork for our company and all of our clients.

Knowledge/Skills Requirements:

• You practice what you preach; lead by example. You are accountable; the buck stops with you.
• You are able to handle issues that have been elevated to them with excellent customer service.
• You push beyond your limits to solve the toughest problems where no solutions exist; you demonstrate confidence with systems and security.
• You are an all-star consultant & project leader. Experience supportingsystems of 100 or more users.
• You are driven to continuously learn, curious about taking technology beyond the limits, and passionate about teaching others and sharing knowledge.
• You take ownership, are able to discover emergency issues (even on nights & weekends), mobilize resources, & find solutions while keeping calm under pressure.
• You are a self-starter, works smarter (not harder), and is efficient at time management.
• You are detailed documentation focused and a master in the art of analogy to describe complicated technology to customers and teammates.
• You have a proven track record of working well in team environments.

Education/Experience Nice-to-haves (Optional):

• 4+ years of experience or equivalent
• Offensive Security Certified Professional (OSCP)
• Experience with managing and deploying MDM solutions (Kandji, JAMF, Hexnode, InTune, etc)
• Experience with mass deployment of security products in regards to email security and systems security.
• Experience supporting and deploying Idp platforms (Okta, OneLogin, AzureAD, etc)
• Experience with deploying and managing Identity and Access Management (MFA, SSO, Password Management, etc)
• Proven record of handling or being involved in complex systems rollout projects across organization
• Project Management experience with working with external vendors to collect quotes and provide recommendations to clients.
• Cloud computing knowledge (AWS/Azure/GCP)
• IT Compliance proficiency (SOC2, HIPAA, ISO, etc)
• CompTIA Security+ completed (or equivalent)

What we offer:

• Competitive salary (starting $120k or higher depending on experience + $2,400 to $4,800 bonus for approved certifications)
• Medical/dental/vision plans, 401k+matching, Generous PTO, & Commuter benefits
• Possibility of some remote work
• Extensive training in tools of the trade and best practices
• Monthly Friday in-office breakfast from local chefs,
• And many other benefits...

About Jones IT:

We began our journey in 2002 when Evan Jones launched Jones IT Consulting along with his friends in his garage. Jones IT has since grown to become a trusted partner for over 200 businesses in San Francisco and beyond.

We have an ever-growing team of highly skilled engineers and consultants coming from diverse backgrounds, all very passionate about technology, and more importantly, we all believe in delivering service with a smile.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

COVID-19 VACCINATION NOTE: Given the nature of our business and onsite support services, new hires must be fully “up-to-date” on vaccines/boosters against COVID-19 within 30 days of hire. You are considered fully “up-to-date” on vaccines/boosters based on CDC guidance ( https://www.cdc.gov/coronavirus/2019-ncov/vaccines/stay-up-to-date.html ). Reasonable accommodations will be provided to enable otherwise qualified individuals who cannot be vaccinated because of a disability or a religious reason.