Job Summary

The Client Access Specialist 1 is a client-facing position responsible for creating a welcoming experience for all clients and visitors The Client Access Specialist 1 is responsible for treating all clients and visitors with respect and dignity and for providing exceptional customer service support. The Client Access Specialist 1 works closely with other Josselyn team members to ensure compliance in areas of client onboarding and client record maintenance.

Essential Responsibilities and Metrics:

• Interact with all clients and visitors in a respectful and welcoming manner

• Uphold HIPAA privacy standards for client data

• Follow client check in processes to maintain compliance for client records

• Answer the telephone in a timely and polite manner with appropriate and accurate navigation of calls

• Collect client payments for services

• Process incoming and outgoing mail

• Accurately upload client documentation into EMR system

• Maintain and manage the waiting room

• Timely completion of all projects as assigned by supervisor

Qualifications

• High school or equivalent
• Prior experience as a receptionist or related experience
• Consistent, professional dress, and manner
• Excellent written and verbal communication skills
• Competency in Microsoft Office 365 applications including: Word, Excel, and Outlook and Zoom
• Good time management skills

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