About the role

You'll be the second member of a small, high-impact IT team. This will be a fully on-site role and will require occasional travel as needed. The job splits between (1) day-to-day corporate IT support and (2) working on IT/OT at our test reactor site. You'll own well-scoped projects end-to-end, partner closely with our MSP, keep our users productive, and our infrastructure tight / well documented.

This is a junior role and has tasks appropriate to that but in a very rapidly growing startup company growth opportunities are very likely if you can show your ability to fulfill requirements and deliver effective solutions efficiently.

What you'll do

• Handle Tier 1/2 help desk intake/triage/resolve; escalate smartly to MSP and track SLAs.
• Documentation and SOP creation, this will be a critical part of the role: formalizing, improving, and documenting existing process
• Assist with server rack buildouts: power budgeting, labeling, cabling standards, and clean documentation (rack elevations, diagrams).
• Support security systems (badging/access control, cameras, NVRs) with basic install/maintenance and vendor coordination.
• Setup, management, and maintenance of Windows, MacOS, and Linux (Debain/Ubuntu) endpoints (servers and workstations)
• Maintain O365/Microsoft 365 and Active Directory (users, groups, policy, device join, basic MDM).
• Stage and configure network switches (VLANs, trunk/access ports, PoE), document port maps, and validate with basic packet capture.
• Implement and manage firewalls (rules, NAT, VPN, segmentation; change control and logging).

What you bring

• Hands-on experience with:

  • Help Desk and user interaction (retail and corporate preferred)
  • Windows, MacOS, and Linux (Debian/Ubuntu)
  • Switch deployment/config
  • Firewall config/management
  • Rack/cabling + documentation
  • Customer/user support (retail or corporate)
  • Security systems (access control/cameras)
  • O365 / AD administration

• Strong troubleshooting: methodical, data-driven, and comfortable with deep diving into OS settings and network traffic analysis.

• Ability to plan, communicate, prioritize, and deliver scoped projects.

• Excellent written documentation skills including but not limited to:

  • Standard operating procedures (SOP)
  • Change requests and logging
  • Visual diagrams (Cable maps / Network Topology)

Who you are

• Passionate about technology/servers/networking/digital infrastructure.
• Constant learner, tell us about your homelab or side projects.
• Self-starter who knows when to ask for help.
• Level-headed, data-driven, solution-focused.
• Have relevant work experience (certifications/college degrees are not a substitute)
• Interest in nuclear power and the power grid is a big plus.

Nice-to-haves

• Basic scripting (PowerShell/Python/Bash) for automation.
• MDM/Endpoint: Intune and macOS management.
• Monitoring/observability: Syslog, SNMP, NMS, SIEM, etc.
• OT awareness: Purdue model/segmentation basics, PLCs, Rockwell Automation software stack, etc
• Compliance/controls familiarity (asset inventories, least privilege, backups, change control).

Working with us

• Small team, real ownership, direct impact on safety-critical operations.
• Close collaboration with an experienced MSP; you'll learn fast and ship real systems.
• Catered lunches
• Competitive pay