Essential Functions & Responsibilities:

Answer incoming support calls and tickets, providing timely and professional technical assistance (Tier 1)

Accurately document all support activities and resolutions in the ticketing system

Troubleshoot and resolve common end-user issues, including desktop hardware, software, printing, and email connectivity

Perform user account management (adds, changes, and deletions) in Active Directory and Microsoft 365

Assist with the setup and deployment of new workstations and peripherals

Working with hardware and software vendors to find resolutions to end-user problems

Troubleshooting end-user issues via remote-controlled session or onsite visits

Setting up and installing network hardware, switches, firewall, and access points

Create, operate in, and follow corporate and general technology best practices, procedures, and systems

Job Competencies:

Strong problem identification, troubleshooting and problem resolutions skills

Build and maintain lasting relationships with customers

Ability to work individually and as part of a team

Excellent communication skills, both written and verbal, and a positive, customer-service-oriented attitude

Proactively take ownership of tasks and follows through to ensure complete resolution

Strong attention to detail and outstanding organizational skills

Ability to learn quickly, multi-task and take on new responsibilities

Take personal responsibility for the quality of work

A strong desire to learn and grow within the IT industry

Minimum Requirements:

CompTIA A+ Certification minimum, CompTIA Network+ and/or CompTIA Security+ preferred

Resident of Lee County, Florida. This is a full-time position in our Fort Myers office

Basic understanding of networking concepts (TCP/IP, Wi-Fi)

Familiarity with the Microsoft Windows operating system and Office applications

Valid drivers license and clean driving history

Associate’s degree or equivalent experience

Experience with Mobile Device Technologies (Apple iOS and Google Android)

Knowledge of networking, hardware, and application systems

Understanding of Windows OS, Group Policy, Active Directory, and Microsoft 365 application

Benefits:

Competitive hourly pay with room for advancement

Complete health insurance coverage

SIMPLE IRA with employer match

PTO that grows with tenure

Ongoing training and fun team-building events

Paid holidays

Tuition Assistance Program that covers professional continuing education

About Junopi

Company size: 1-10 Employees

Year Founded: 2010

Website: www.junopi.com