Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Scope of the Role
This position forms part of the functional group Client Services, as a Junior RF Support Technician/Engineer you are working closely with the Sales, Development and Marketing teams. This is a key and varied role within MiMOMax requiring a high level of technical and strong communicative skills, extended product knowledge and experience and self-motivation to fit and work in a small company environment.
Position Title: Junior RF Support Technician/ Engineer
Work Mode: Full time, Non-exempt, On-site
Functional Group: Client Services
Reports to: General Manager North America (indirect to GM Client Services)
The primary responsibilities of this position are:
provide (remote/on-site) technical customer support (including but not limited to providing investigation and diagnostics to ensure rapid resolution of any product or customer related issues and ensuring that gained knowledge and information is captured and transferred/made available to the wider support team)
perform in-house hardware and radio diagnostics/testing and repair
perform radio and duplexer retuning and runup
coordinate with Logistics on production and shipment of MiMOMax products
liaise with contract manufacturer(s) and suppliers
provide onsite/in-field installation and/or -support where required
provide customer-, partner- and internal product training, including contribution to development and maintenance of training material and -frameworks where required
provide after hours on call support
perform other (client services and non-client services) tasks and responsibilities from time to time
travels, domestic and international, to assist other offices, partners/dealers and customers to provide support.
This role may require from time to time deployment into other functional areas (including tasks and responsibilities related to those areas), when necessary to achieve the team and company goals.
The Support Technician/ Engineer will require broad technical RF and radio communications (incl. LTE, pLTE, NBIOT) skills and Ubiik Mimomax solution knowledge and experience across all provided products (including features and functionalities) and services, including most commonly use of Ubiik Mimomax products across the Ubiik Mimomax customer base.
Functional Outcomes
Technical & Customer Support
Act as a primary contact for all post-sales product and system support issues, queries, and requests.
Handle support cases through a Service Desk, following ITIL-based standards to ensure SLA compliance.
Collaborate with internal stakeholders to offer timely diagnostic updates, troubleshooting status, and resolutions to customers.
Log, update, and drive all customer tickets (incidents, queries, and requests) to closure with efficiency and professionalism.
Install and commission Ubiik Mimomax and Ubiik Inc. systems per project briefs and acceptance test plans.
Perform system run-up and debugging of customer deployments.
Coordinate and execute the RMA (Return Merchandise Authorization) process, including hands-on debugging, repair, and retuning of returned units.
Support the equipment configuration, demo setup, and field testing tasks
Assist in clearing backlogs of hands-on technical work, allowing senior team members to focus on product development and customer onboarding.
Provide on-call/out-of-hours technical support as needed.
Knowledge Sharing & Documentation
Share knowledge across the Support team and with customers via documentation, training, and internal presentations.
Contribute to:
o Technical training materials
o Customer Release Notes
o Acceptance test specifications and execution
o Knowledge base articles and FAQs
Hardware & RF Support
Conduct hardware testing and diagnostics, including fault isolation and repair.
Build and run up product prototypes; assist in retuning radios and duplexers.
Support component provisioning, sourcing, and evaluation.
Set up and configure RF tools and equipment independently.
Contribute to RF design validation and assist with test jigs and prototype verification.
Team Membership & Operational Alignment
Work with management to define achievable and measurable goals aligned with company objectives.
Support cross-functional collaboration with Sales, Product, and Engineering teams.
Attend regular review meetings to assess progress against objectives.
Experience
Qualifications
Required:
Preferred (not mandatory, but advantageous):
Skills
Professional skills
Strong collaboration skills across teams and time zones
Proactive, self-motivated, and able to work independently
Highly organized with excellent communication and customer relationship skills
Strong troubleshooting skills and familiarity with RF testing tools (e.g., spectrum analyzers, signal generators, network analyzers)
Basic understanding of IP networking and electronic system integration
Clear communication skills with the ability to work across technical teams and with end users
Professional, honest, and empathetic in customer interactions
Results-driven with a strong sense of ownership and accountability
Technical skills
Good understanding of wireless and mobile network technologies, especially LTE, pLTE, and NB-IoT
Familiar with RF technologies and practical applications
Knowledge of data communications systems and protocols
Working experience with IP networking and basic troubleshooting
Proficient in Microsoft Office tools, including presentation and documentation applications
Comfortable using support tools relevant to Ubiik Mimomax radio products