Job Description

Client Relations Manager 

Juniper is growing, come join our team!

We are seeking a Client Relations Manager to be the liaison between Juniper and our clients, setting reasonable expectations and ensuring we meet those expectations.

Job Responsibilities: 

• Grow existing client’s business as well as secure new clients. 
• Setting & managing expectations with our clients. 
• Building strong, favorable relationships with our clients. 
• Overseeing all interactions with clients’ decision maker or “DM” pertaining to deadlines, pricing & follow up at the “DM” level.
• Communication: Communicates all pertinent info including but not limited to changes in scope, deadlines and expectations to the “DM” even after the job is ongoing. This allows the Juniper “CRM” to be on a “DM to DM” level. 
• Gathering accurate information for estimating including all job information and deadlines. 
• Turning over contracted work to operations, with accurate plans, proposals, contracts, budgets & schedules. 
• Communicating with operations to ensure they have client contacts and fully understand the expectations set with the client for every new project. 
• Reporting on potential and secured sales weekly. 
• Creating forecasts for your market to help Juniper better plan for fluctuations in demand.

Qualifications:

• Sense of urgency- There should never be a day that goes by where you don’t respond you a client call or email. It’s as simple as a follow up call, text or email to let them know you are aware of their request and are working on it. We have zero tolerance for lack of availability or follow up with clients. 
• Over-communication both internally and externally- This means when you think you are beating a dead horse you should probably communicate one more time. Communicating internally to ensure your requests are being fulfilled from individual departments as well as communicating with clients when changes happen. 
• Clear understanding of your market & client- You should be able to accurately report the state of your market and client from a business standpoint. Forecasted growth or drop off, service failures, areas that need improvement to help us grow sales. Reporting on positive news to the internal sales support is critical too. 
• Strong networking ability- You should be an active member of relevant organizations to promote Juniper’s brand and secure new opportunities. Conduct or sponsor training events for CAM’s and board members. Attend after hours events put on by organizations or potential clients. 
• Knowledgeable in the following scopes: Horticulture, Pest & Fertilization, Arbor work, etc. 
• High Level of proficiency with Office Products, presentation preparation & generating client-catered marketing materials. 
• Strong established reputation in the industry is a plus. 
• Certified CEU instructor is a plus. 
• Any and all licenses and qualifications is a plus.

We have a "less is more" approach for Business Developers. We offer exclusive territories to only the best business developers. Our company floods a market with salespeople. We want the best and we pay for the best. Our average salesperson for our maintenance sold $3.5 million in new contracts last year.    

We are an Equal Opportunity Employer