Product Support & Technical Configuration Specialist
Job Description
SALARY: $18K – $25K USD +EQUITY +BENEFITS
ABOUT US
We're building software to help public servants in county governments save time and money by using AI to streamline processing of real estate sales. This matters because property taxes drive local government revenues and support the services that power society.
We are actively looking for a teammate who is excited to become a technical expert in our product and provide empathetic and effective support to users of our product. The teammate who takes this role will take ownership of providing system configuration and technical support to our team and customers.
THE ROLE This is a fantastic formative opportunity, working FULL-TIME ON A FULLY REMOTE TEAM at a YC-backed startup founded by Stanford grads. You'll work closely with our Customer Success team to implement successful product configuration. You will provide ongoing customer training and support through email and Intercom. This work is high impact; your work with customers will drive their success.
PLEASE NOTE: This position requires overlap with our US team. You must be available to work until 11am-8pm EST Monday-Friday.
RESPONSIBILITIES
WHAT WE VALUE
NICE TO HAVE
OUR CULTURE We are passionate about building a diverse and inclusive environment. We are looking for teammates who care about encouraging different points of view, engaging in healthy debate, and want to work on the hard skills of practicing inclusion on a daily basis.