Job Description

INTRODUCTION: Are you passionate about living life to its fullest? Do you love how it feels to help others? Are you typically the person on the team who fights the hardest to keep the standards high? We’re looking for people who get great satisfaction from helping people reach their biological potential. Jyzen Labs is an unparalleled collaboration that is bringing to life personalized programs for bio-optimization in a medically supported model. With over two decades of medical research, resonance physics, and cutting-edge wellness technologies brought under one roof, we are on a mission to democratize proactive health and anti-aging science. SUMMARY: Oversees the managing of administrative processes and in maintaining the highest level of client services. ESSENTIAL DUTIES AND RESPONSIBILITIES: ●Welcomes clients upon arrival to the Center ●Engages in Communication with members in-person, by phone, by text, and thru email ●Manages member scheduling and ensures the highest level of communication and care ●Processes transactions for services purchased thought internet-based technologies ●Manages inventory and center supplies ●Documents details regarding the member’s experience/s and when needed shares with staff and management ●Communication with Center Specialist’s on ●Collaborates with other divisions / departments to effectively manage members scheduling ●Works closely with the other Jyzen Experience departments to ensure that client / patient care and the customer journey is implemented to excellence SKILLS, QUALIFICATIONS & EXPERIENCE: ●Excellent in building rapport and creating a positive experience ●Excellent written and verbal communication skills and the ability to speak in a variety of group settings ●Excellent conflict resolution skills and the ability to empathize and manage a given crisis and / or communication challenge ●Excellent interpersonal communication skills and the ability to assess context, interpret messages, and express clarity through words and actions ●Excellent leadership skills and the ability to direct, motivate and inspire staff towards optimal performance ●Excellent teamwork skills and the ability to work within various team dynamics and accomplish specific outcome ●Excellent organization and project management skills and the ability to organize, strategize, and actualize a vision, task, or idea to completion ●Excellent time management skills AVAILABILITY / NEEDS: ●Must be able to perform the necessary duties required of the position ●Must be able to work at different times during the day ●Must be able to maintain a positive outlook and facilitate positivity in the workplace ●Must have a growth mindset and is willing to learn & experience new things ●Must be a team player that is committed to working within a team dynamic ●Must be committed to living and modeling healthy living ●Must be a self-starter that is willing to take action and own the job responsibilities ●Must have a strong work ethic, a of high level of integrity and commitment QUALIFICATIONS / CREDENTIALS: ●CPR/AED certification ●An Associates, Bachelors or master’s degree. ●Degree in related field/s (exercise science, physical education, kinesiology, business management) is a plus EXPERIENCE: ●Customer Service experience (in a receptionist type role is preferred) ●Previous experience in Physical Therapy or Medical Facilities is a plus ●Basic sales experience and / or is willing to learn how to share about continued service options ●Competency with word processing / spreadsheet technologies and computer / app-based documentation processes ●Proficiency in managing budgets, billing, and day to day operations of a health-related facility ●Previous Management experience ●Exceptional written and verbal communication skills ●Extremely organized and detail oriented ●Analytical thinking skills and the ability to exercise sound judgement when making decisions ●Must be customer service oriented and able to communicate effectively BENEFITS ●Health Insurance ●Dental/Vision Insurance ●Paid Time Off ●Discounted Rates for Products and Services ●Flexible Schedule ●Free Parking