ABOUT US:

In 2016, We gathered a small group of technologists and doctors together and started discussing some pretty big questions:

1. How can we make it easier for everyone to find personalized healthcare information?
2. How can we remove barriers that limit access to quality healthcare from doctors?
3. Could consumer-focused technology ultimately improve health outcomes?
4. Why don't individuals take more control of their health information?

At K, we've spent the last three years building products and services to address those questions and create a better healthcare experience for consumers, and we've built an amazing team to do just that. We aspire to use data and technology to deliver smarter, more personalized healthcare information, and increase access to quality care that costs dramatically less and leads to better outcomes.

We still have a long way to go, but with hundreds of thousands of users joining our platform every month, you have an opportunity to help shape the future of healthcare as we build the most sophisticated healthcare platform and make K the home for the world's primary health needs.

JOB DESCRIPTION:

Your role is critical to stabilizing and scaling our rapidly growing organization. You are a thought partner to multiple verticals within the company and support the execution of key strategic processes and programs.

We're looking for someone who has a vast skill-set but a dedicated passion for excellence. This position plays a heavy role both internally and externally. Internally, you will support our Clinical Operations,

Project Management, Marketing and Support functions. Externally, you will interact with consumers and key partners to ensure we're consistently delivering the best experience.

WHAT YOU'LL DO: Responsibilities include but are not limited to the following.

Develop protocols, processes, systems and tools to deliver best-in-class customer experience as we scale our business

Clinical Operations

• Act as a thought partner to the business to manage hiring and staffing requirements as we expand our clinical presence

• Communicate daily with the physicians: create weekly schedules and manage adherence to schedules throughout the week

• Escalate any feedback to Medical leads to influence training and performance management

• Project Management

  • Specific will vary depending on the project but will require a thorough understanding of our business, developing close relationships across our locations, keeping organized and consistently executing against deliverables

• Support & Marketing

  • Ensure all user requests are handled in a timely manner with thoughtful, thorough responses
  • Identify trends in our user feedback and generate ideas on how we act on them
  • Consistently keep in lock-step with our Marketing team to understand communication strategies, new product offerings and the like; provide feedback based on what we know to be true about our users
  • Perform user outreach exercises to solicit feedback
  • Manage user satisfaction surveys and collaborate cross-functionally to ensure feedback makes its way into the right hands

REQUIREMENTS:

• You have 2-5 years of work experience supporting a rapidly growing organization
• You are proactive, detail-oriented and a natural multi-tasker
• You have strong communication skills, verbal and written
• You are never satisfied with the status quo – you stop at nothing to deliver unparalleled service
• You are resourceful with a natural ability to problem solve