Job Description
_LEVERAGE YOUR CUSTOMER SERVICE EXPERTISE AND PROVIDE ROADSIDE ASSISTANCE ALL FROM THE COMFORT OF YOUR HOME OFFICE! _
Learn More About K&L Industries:
K&L Industries. connects YOU to prestigious Fortune 500 clients through a virtual platform. K&L Industries. provides the clients, you provide the service. YOU have the power to choose your clients and schedule from the comfort of your own home. You have the opportunity to live your work-from-home dream.
We have been in business for 8 years.
We always put our agents first.
WHAT TO EXPECT:
What's Needed to Provide Customer Support for this Client
Assisting callers with roadside assistance requests
Determining offerings customers are missing
Making upgrade and add-on service recommendations
Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
WHAT IT TAKES TO SUCCEED:
Must-Have Qualities and Capabilities
Familiarity with company processes and policies
Clear, confident and professional communication skills to build trust and rapport
Understanding of "client call flow"
Quick-thinking management of client needs
Assertiveness to promote additional products and services
Empathy and a sincere desire to assist and prioritize the customer
Tenacity to understand and deliver on customers' needs
EDUCATION NECESSARY:
No degrees necessary - great work from home opportunity for anyone
WHAT YOU'LL BE DOING: Providing great inbound customer service calls.
WHAT YOU NEED TO GET STARTED:
Apply
A Computer
High Speed wired Internet (No WiFi)
Phone with headset
Pass a background screening
WHEN CAN YOU START TRAINING
Training classes are available 2-4 times a month Once you pass your background check you can be in a training course within 3 days
Requirements
BACKGROUND SCREENING
Have no felonies or fraudulent behaviors.
PC REQUIREMENTS
A desktop/tower computer with a separate monitor is recommended.
Dual boot machines, Netbooks, and Tablets are prohibited from use.
All-in-One computers are not currently compatible with any client programs.
REQUIRED ACCESSORIES
Suggestions:
Plantronics PLNAUDIO478 USB
Logitech USB H570e
Jabra UC VOICE 150
SOFTWARE
Internet Explorer 8, 9, 10, or 11 on
Windows 7, 8 or 10
Certain client programs may require specific versions of
Windows. Windows 8/8.1 is not supported by some clients.
(Optional) Mozilla Firefox or Chrome for Windows
Microsoft Security Essentials for
Windows 7; Windows Defender for
Windows 8 or 10
INTERNET AND PHONE SERVICE PROVIDERS
Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection
The use of wireless connections to access any system at any time is prohibited, even if the connection is encrypted.
Connectivity to the Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited.
Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted.
USB-connected modems are not supported.
Hard-wired landline telephone service
Benefits