Job Description

SCHEDULE:

• FRIDAY-SUNDAY 5AM-5:30PM (3X12)
• THURSDAY-SUNDAY 8AM-6:30PM (4X10)

PAY STARTING : $16.00

DRESS CODE: PROFESSIONAL ATTIRE

JOB LOCATION: ARLINGTON, TX 76011

WALK-INS ARE WELCOMED MONDAY-FRIDAY 8AM-5PM

PLEASE PROVIDE TWO FORMS OF ID AND A COPY OF YOUR RESUME 2500 E. RANDOL MILL RD., SUITE #105 ARLINGTON, TX 76011

OFFICE PHONE: (817) 652-8012

RESPONSIBILITIES

• MUST HAVE A MINIMUM OF 6 MONTHS OF EXPERIENCE
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

SKILLS

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

K Power Global Logistics

Company Description

K-Power Global Logistics is a third-party logistics company dealing with staffing and warehouse leasing, and operations.