Armstrong Cleaning in Sturgeon Bay (Division of Ktech Kleening) provides residential and commercial restoration services along with carpet and duct cleaning services.

Position Summary / Purpose

Assist in retaining customers by fulfilling the company’s obligations through the timely and effective delivery of cleaning, repairing and restoration services. Any industry certifications in restoration or carpet cleaning a huge plus.

Provide support to Service Specialists in the performance of our cleaning services and the daily maintenance of service vehicles and equipment. Must have a 6 to 12 months of experience in carpet/duct cleaning experience.

Principle Duties and Responsibilities

Carpet cleaning

Upholstery cleaning

Air Duct Cleaning

Deodorizer / Scotchgard Applications

Communicate effectively with customers

Perform basic equipment maintenance

Perform basic vehicle maintenance

Complete daily log

Complete appropriate restoration documentation

Additional Duties and Responsibilities

Maintain appearance and stock of appropriate tools and materials for company vehicles

Basic building maintenance

Decision Rights and Authority

Anticipate Service Specialists next step and provide appropriate tools, materials and supplies

Working Relationships and Scope

Maintain timely and effective communication and flow of information with Service Specialists and management

Performance Competencies

Oral Communication – Speaks clearly. Shows respect when addressing customers and superiors.

Written Communication – The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar.

Technical – Is appropriately trained and effectively performs all required production functions.

Quality – the individual demonstrates accuracy and thoroughness and monitors his / her own work to ensure quality.

Qualifications - Knowledge, Skills and Abilities

Education and Experience

IICRC Certifications a plus

Valid Drivers License

High school (or GED) diploma. Experience in restoration a plus.

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 75 pounds.

Working Conditions

The work of this position is predominantly carried out on the customer’s property. Employee may encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred and mold or other organic growth exists. Daily exposure to the shop where vehicles and equipment are housed and maintained is typical.

Noise level in the work environment is usually moderate