Job Description

Job Description

Title: Customer Service Representative

Reports to: General Manager

The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP.

Personal Characteristics:

• Able to build relationships with ease while remaining calm and level-headed when problem solving.
• Able to maintain composure during stressful times
• Outgoing personality with the ability to be comforting
• Capable of multitasking
• Strong ability to adapt to change and support company directives
• A Can-Do - It is my job attitude.
• Welcoming and enthusiastic attitude
• Avid lover of dogs
• Well-organized and efficient

Essential Job Functions:

• Able and willing to learn computer point of sale software.
• Physically able to take custody of dogs and make sure they are properly placed in the building.
• Performs Check In/Check Out and reservation procedures in the POS system
• Accepts payment from customers. Capable of basic math calculations.
• Greets all customers coming into the building.
• Answers telephone and email inquiries
• Works closely with owner in charge to handle small office tasks
• Provides tours of the facility to potential customers
• Responsible for feeding and medicating of all dogs
• Provides personal playtimes for dogs when requested
• Performs body checks on dogs to check for pre-existing conditions and/or injuries

Education and Experience:

• High School diploma or equivalent
• Previous experience is preferred but not required
• Some weekend and holiday hours are required

Technical Skills:

• Basic computer skills.
• Proficient written and spoken communication skills.
• Basic Math skills.

Age Requirement:

18 and over

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training
• Health Insurance for Full Time Employees

Schedule:

• Holidays
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Succasunna,NJ: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Work Location: One location

Company Description

K9 Resorts Luxury Pet Hotel is an industry leader in dog boarding and daycare. We pride ourselves in providing exemplary service to our dogs and customers in a clean, safe and fun environment. Our cage-free, homelike accommodations with premium kuranda beds, high definition TVs, allergen free shampoos ,and hospital grade filtration systems, adds to your beloved dog's luxurious stay.

Company Description

K9 Resorts Luxury Pet Hotel is an industry leader in dog boarding and daycare. We pride ourselves in providing exemplary service to our dogs and customers in a clean, safe and fun environment. Our cage-free, homelike accommodations with premium kuranda beds, high definition TVs, allergen free shampoos ,and hospital grade filtration systems, adds to your beloved dog's luxurious stay.