Job Description

This position will support our Business Partner Channels, working with customers from joint venture partners. Very competitive base salary with OT and bonuses.

EXCEPTIONAL CUSTOMER SERVICE SKILLS, FOLLOW-THROUGH, AND HEALTHY INITIATIVE WILL BE REQUIRED FOR TEAM MEMBERS IN THIS ROLE.

Responsibilities:

· Responsible for processing mortgage loans from set-up to closing by verifying, compiling, and entering borrower information to the loan processing system.

· Verify and analyze loan documentation, including credit, income, appraisal, and title.

· Work closely with borrowers to ensure a smooth process and complete transparency through loan closing.

· Prepare mortgage loan file by reviewing loan application: clarifying or obtaining additional information.

· Confirms mortgage loan application information by mailing verification forms; contacting verification sources.

· Obtains mortgage loan documentation by ordering appraisal, title, and related information.

· Identifies mortgage loan application and documentation problems by highlighting deficiencies, notifying mortgage loan underwriter, and mortgage loan supervisor.

· Prepares closing statements and informs borrowers by calculating principal and interest payments, and closing costs; forwards information to borrowers.

· Maintains customer confidence by keeping mortgage loan information confidential.

· Updates job knowledge by participating in educational opportunities; maintaining personal networks.

· Provide an exceptional customer experience throughout the loan process through constant communication and follow-up.

Experience:

· MINIMUM OF 3 YEARS OF CURRENT KNOWLEDGE IN THE MORTGAGE INDUSTRY.

· Demonstrate high volume productivity.

· Must be detailed oriented, organized, and work efficiently under pressure.

· Influential people skills and must enjoy working with customers.

· Excellent written and oral communication skills.

· Strong organizational and analytical skills.

· DEMONSTRATE AN OUTSTANDING LEVEL OF CUSTOMER SERVICE SKILLS.

· Work independently and be self-motivated.

Stearns Lending is an equal housing lender and is licensed to conduct business in 49 states and the District of Columbia. Additionally, Stearns Lending is an approved HUD (United States Department of Housing and Urban Development) lender; a Single Family Issuer for Ginnie Mae (Government National Mortgage Association); an approved Seller/Servicer for Fannie Mae (Federal National Mortgage Association); and an approved Seller/Servicer for Freddie Mac (Federal Home Loan Mortgage Corporation). Stearns Lending is also recommended as a VA (United States Department of Veterans Affairs) lender, a USDA (United States Department of Agriculture) lender. It is an approved lending institution with FHA (Federal Housing Administration).