Title: Help Desk - Level 2
Location: Walnut CA
On-site requirement for desk-side support. 1-day work-from-home schedule - would start after ramp up
Position Type: 3-month contract

COMPANY PROFILE:

• Founded over 35 years ago has become a national leader
• Headquarters in NJ with offices around the USA - Walnut or Santa Fe Springs, CA
• An award-winning company
• A leader in logistics and warehousing
• Annual sales of over $150 Million Dollars
• 1000 employees with continued growth over 3 yrs

FEATURES AND BENEFITS:

• The company offers excellent contributions to benefits (Medical, Dental, Vision, Disability)
• 401k Match 4%
• Excellent Vacation Package

POSITION OVERVIEW

This is a contract IT Desktop support position for a leading national logistics company based in Walnut CA
As the Desktop Support Professional, you will provide outstanding onsite and remote Level 2 technical support for a company-wide application.

WHAT WILL YOU DO

• As the Level 2 point of contact, you will field application questions and level 2 support tickets on Office 365 and related applications.
• Identify, troubleshoot, and resolve software problems; perform problem escalation, if required.
• As a level 2 Help Desk support, you will support backend administration
• Phone, chat, and inbound ticket queue support for global employee IT service requests.
• Document new processes when needed
• Printer/Scanner / IP Camera Troubleshooting, Configuration, Scan-to-email, RF Scanner, Label Printer –
• Monitor internal ticketing system notifications for proactive response and communication of any outages or system downtime.
• Participate in Helpdesk team projects and ensure they are completed on time and to specifications. 
• Participate in inventory management 

WE ARE LOOKING FOR

• 1-5 years of Level 2 Helpdesk technician experience
• Highly motivated with a positive attitude and excellent customer service skills.
• Working knowledge of the following technologies: Google Apps, Office 365 for Mac and PC, software-based telephony
• Understands ticket process, workflow, and queue management
• Ability to work independently and within a team environment
• Ability to prioritize and address multiple tasks in a dynamic and high-paced work environment