Job Description

POSITION SUMMARY:

If you like boring jobs, a boss who micromanages, coworkers who are not interested in your success, and an unclear career path with no opportunities, then KEMET might not be right for you.

You are using our components now, in your cell phone, computers, cars, refrigerators, and all electronics. Our products are in spacecraft, cars (especially electric), pacemakers, jet fighters (F35), and will go to Mars soon.

Summary of KEMET: https://www.youtube.com/watch?v=T4uJnKlpKk0

Women at KEMET: https://www.youtube.com/watch?v=1_pDHAPqs6Y

WE TREAT OUR CUSTOMERS LIKE GUESTS, AND LIKE WE WANT OUR MOTHER TO BE TREATED.

ESSENTIAL FUNCTIONS:

• Not a call center, all customer orders and managed in computer systems, and our team communicates mostly on Microsoft Teams, and turning around and talking.
• Service assigned customers, including quoting, entering orders, expediting, and modifying customer orders
• Cross-sell other products to customers
• Answer customer questions about products, delivery times, and price
• Manage customer product returns and receivable discrepancies
• Work closely with the field sales team on strategies to increase sales
• Think out of the box to improve processes
• Conduct conference calls with customers to improve customer satisfaction
• Learn KEMET Products and services to increase sales

COMPETENCIES:

• Teamwork- the ability to work in a team environment
• Detail-oriented- the ability to prioritize work and stay on task with minimal supervision
• Computer skills- the ability to learn different computer systems to manage customers
• Creative- the willingness to share your creative ideas to increase sales and better serve customers
• Ethical- YAGEO Group has the highest degree of ethical behavior, and we expect that from all employees

EDUCATION AND EXPERIENCE:

• 6+ years customer service experience and high school diploma; 3 - 5 years customer service experience and Associate Degree; and/or Bachelor's Degree (new graduates welcome)
• KEMET experience either now or in the past

PHYSICAL REQUIREMENTS:

• Remains in a stationary position, often standing or sitting for prolonged periods

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

KEMET DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, AGE, SEX, GENDER, SEXUAL ORIENTATION, GENDER IDENTITY AND EXPRESSION, ETHNICITY OR NATIONAL ORIGIN, DISABILITY, PREGNANCY, RELIGION, POLITICAL AFFILIATION, UNION MEMBERSHIP, PROTECTED VETERAN STATUS, PROTECTED GENETIC INFORMATION, MARITAL STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY APPLICABLE FEDERAL, STATE OR LOCAL LAW, IN MAKING EMPLOYMENT DECISIONS INCLUDING BUT NOT LIMITED TO HIRING, WAGES, PROMOTIONS, REWARDS, AND ACCESS TO TRAINING. QUALIFIED APPLICANTS AND WORKERS SHALL BE PROVIDED WITH REASONABLE ACCOMMODATION FOR DISABILITY AND RELIGIOUS PRACTICES.

Company Description

KEMET (a YAGEO Company) is fun, ethical, diverse, and growing with opportunities. Our Human Resources are our #1 resource!