Job Description

• Engage with customers from contract-signing to successfully implement the Company’s product suite

• Fully understand customer processes, workflows, and requirements

• Identify and solve complex process and technology-related problems during the rollout process through methodologies that rely on best practice as much as creative thinking

• Clearly communicate the status of all projects, issues with implementation and solutions

• Serve as an ambassador of the INTELITY brand in all customer interactions, maintaining the highest level of professionalism and world-class service our customers have come to expect

• Communicate functionality and technical concepts to technical users

• Work to meet deadlines in a small agile structured team

• Oversees and supports multiple implementation projects

• Assess clients’ product demands develop project plans and ensure that implementations are completed on time, within budget, and meet client expectations

Qualifications

CONTRACTOR REQUIREMENTS:

• Bachelor’s Degree in Computer Science or min. 3-years in a related field and professional experience

• Working knowledge of SaaS Platforms and a strong understanding of industry integration technologies

• Comfortable presenting technical content to customer audiences

• Detail-oriented, and must be able to accurately follow technical steps and procedures

• Able to document changes and decision-making process during implementation

• Demonstrated ability to successfully act as a trusted advisor, with strong communication skills (both written and verbal)

• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

• Ability to deeply understand and apply technological solutions to business problems

• Flexibility to work across multiple time-zones

• Hospitality industry experience a bonus

Additional Information

INTELITY offers competitive pay, benefits, and equity for qualified candidates. We are focused on creating and maintaining a fun, positive work environment where employees are able to grow and flourish. We offer comprehensive benefit plans for our employees and their dependents, including medical, dental and vision plans, as well as transit and gym reimbursements. Employees also have access to Flexible Spending Accounts (Dependent Day Care and Medical) and can participate in the Company’s 401(k) Plan with a company matching program.

INTELITY provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.