Job Description

Description: This position will lead end user support to resolve service desk incident requests, provide exceptional end user support using a variety of skills and knowledge to deliver a remarkable customer service experience.

Responsibilities: 

Primary Responsibilities:

• Communicate regularly and effectively with incident requesters via ticketing system
• Support, examine, and repair computer systems, hardware, printers, and computer peripherals
• Perform image capturing, building and deployment for business environments
• Excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment
• Provide OS Installation and configurations, firmware updates, applying licenses and other related software
• Support web conferencing and common conference room audio\video equipment.
• Maintain an inventory of hardware, software, and miscellaneous computer and network supplies
• Install and configure standard Microsoft Office, desktop applications, software updates

Qualifications

Qualifications:  Must have:

• 2-3 years’ experience in technical support
• Microsoft, CompTIA certification or equivalent
• Office365, Exchange On-Premise Administration
• Experience supporting Active Directory, user and group administration, user creation-deactivation, computer object, group policy objects, PowerShell scripting
• Intermediate knowledge of system imaging techniques using Dell Image Assist or similar technologies.
• Documentation skills: detailed emails and reporting
• Enterprise hardware knowledge, break fix oriented
• Strong knowledge of Windows 10 and macOS
• Ability to lift up to 50 lbs
• Ability to interface with various departments, stake holder and team members.

Additional Skills:

• Occasional availability to work after hours
• High degree of energy and commitment to work
• Absolute ability to prioritize and remain on task
• Ability to multi-task and work effectively with limited supervision
• Clear and concise verbal and written communication
• Able to respond well to challenging deadlines

Additional Information

All your information will be kept confidential according to EEO guidelines.