Job Description

The KTC+ Manager leads one of KTCC’s innovative programs – KTC+.  KTC+ supports KIPP alumni who are college juniors and seniors with career readiness preparation for life post-graduation.

The KTC+ Program Manager will recruit, match, train and support approximately 200 volunteer KTC+ Career Coaches, and lead programmatic design, communications, and partnerships.

KTC+ Career Coaches encourage advisees to take advantage of the many KTC+ career offerings, reinforce the KTC+ career readiness curriculum (delivered via our central partner Basta), and nudge advisees on needed next steps to deepen their career readiness. Each Coach helps up to four juniors or seniors to develop their sense of purpose and direction and motivates them to participate in critical skill-building, networking and career exploration activities. The ultimate goal is to have juniors secure substantial internships in their area of interest, and for seniors to land career-launching, strong first jobs within six months of BA completion.  KTC+ support extends through a year post college graduation or until advisees land their strong first job, whichever comes first. 

The position reports to KTCC’s Senior Director of Career Services.

DUTIES AND RESPONSIBILITIES

• Programming
  • Create and deliver monthly email communication to Coaches that is clear, helpful and motivating.
  • Plan and lead up to four KTC+ Professional Development sessions that build the skills of all Coaches, celebrate their commitments, and inspire them to continue their work with our alumni.
  • Conduct regular KTC+ Coach progress check-ins and respond to their inquiries within 24 hours to provide the support they need for their roles.
  • Lead and usher in a transition of alumni program engagement to an opt-in model.
  • Strategize approaches and solutions with the Senior Director of Career Services in instances of program dis-investment by volunteers or alumni.
  • When necessary, intervene during career, and possibly academic, financial, or social emotional concerns being experienced by alumni; the latter three items may be managed in collaboration with the College Success team.
  • Manage external partners who will design and deliver the KTC+ career content, per the needs of KTC+ Advisees and Coaches.
  • Lead annual recruitment, selection, matching and onboarding of KTC+ Career Coaches sourced among KIPP staff, older alumni, external partners and other friends of KIPP.
  • Coordinate communication to Alumni as needed through Constant Contact and Signal Vine text technology, including for participation in weekly career webinars, events, KTCC campaigns, key partner offered opportunities, etc.
  • In collaboration with the KIPP Foundation, pilot and develop nudge texting with KTC+ advisees.
  • Assist Senior Director of Career Services with management and approval of Career Success Award to those juniors who complete internship requirements and those seniors who complete career-attainment requirements
  • Work collaboratively with the Senior Director of Career Services, the Managing Director of KTCC, and the KIPP Foundation to modify or redesign the KTC+ program to accommodate greater scale while supporting and incorporating the evolving KIPP National Alumni Network‘s career programming.
  • Provide insights and feedback to the KIPP Foundation to help ensure its national career programming reflects alumni needs.
  • Play a key role in the planning and execution of our annual Next Up Alumni Career Summit, an event which brings together KIPP and other charter network alumni, and a broad range of employers recruiting for internships and jobs. The event also features panel discussions about career-related topics.
• Data Management
  • Track and report alumni internship and job attainment results against annual goals using internship and job attainment data from Award submissions, in addition to results secured from other sources (e.g., Coaches, other KTCC staff).
  • Capture alumni majors, skills and interests to facilitate the targeting and identification of alumni for partner-offered internship and job opportunities.
  • In collaboration with KTCC’s Associate Director of Data and Systems, design and implement an effective Coach-Advisee tracker that records the status of Coaches’ monthly program deliverables; create a process to capture and input information from the tracker into Salesforce database.
• Liaison with KIPP staff, as needed, to
  • Manage the transition of sophomores from the Career Success team caseload to KTC+, particularly those participating in the Wayfinders program, in partnership with the College Success Fellows.
  • Troubleshoot unforeseen Advisee personal, academic, financial, or social issues.
  • Troubleshoot Coach or Advisee engagement and/or performance concerns.
  • Outreach to and recruit alumni on other caseloads (ie, Career Success and Workforce teams) to attend the annual Next Up Alumni Career Summit.

Qualifications

• Unquestioned integrity and commitment to KIPP NYC’s mission and values
• Project management experience with a track record of success.
• Superior organizational skills and high attention to detail.
• Outstanding written and oral communication skills, utilized regularly to progress others towards goals.
• Ability to work both independently and collaboratively.
• Demonstrated ability to work well with others, and build relationships with internal and external stakeholders while successfully managing them towards goals.
• Operate with a high level of urgency balanced with kindness, empathy, and approachability.
• Strong work ethic and an entrepreneurial spirit to accommodate high level of responsibility, multiple priorities and an evolving programmatic design.
• High energy, positivity and enthusiasm to encourage and inspire the Coaches and advisees to persevere and take positive action steps as they face challenges.
• Experience working with young adults, particularly in traditionally underserved communities and in the area of college access, success or career readiness support strongly preferred, but not required.
• Experience managing volunteers and/or external partners across a variety of sectors and industries preferred, but not required.
• Master's degree in public administration, higher education administration, business administration, youth development or a related field is a plus.

Additional Information

This description is intended to describe the type of work being performed by a person assigned to this position.  It is not an exhaustive list of all duties and responsibilities required by the employee.

KIPP NYC LLC is an Equal Opportunity Employer. KIPP NYC LLC is committed to the principles of equal employment opportunity for all employees and applicants for employment.