Job Description

The School Operations Manager (SOM)is responsible for managing and executing smooth daily operations of the school Specifically, the SOM ensures core daily systems are effectively executed, student enrollment targets are met and maintained, facilities and technology systems are in good working order, daily student health and safety protocols are adhered to, and daily events logistics are executed as planned. The SOM reports directly to the Director of Operations (DOO) and manages the School Operations Administrator (SOA).

Duties and Responsibilities: 

• Acts as the manager of daily core systems, ensuring processes and procedures are successfully executed daily:
  • Student arrival
  • Daily student attendance
  • Student transitions
  • Student lunch/recess
  • Student dismissal
• Present for specific assigned daily duties
• Manages the support requests of the following key operational systems, and works to resolve issues ASAP:
  • Technology, including classroom and student platforms and hardware
  • Facilities requests and concerns/issues
• Conducts daily walkthroughs with the DOO to ensure facilities and operational systems are in good working order
  • Ensures that planned daily events are executed 
  • Support Field Trip structure in collaboration with DOO and school leadership team to finalize efficient process throughout the year
  • Serves as lead on student recruitment and enrollment planning and execution
  • Supervises the School Operations Administrator to:
  • Execute daily student attendance systems
  • Positively interface with students and families on a daily basis
  • Ensure the main office is continuously staffed
  • Ensure that communications sent home are without errors
  • Ensure that student health needs are met and there is consistent communication with the school nurse as needed
  • School supplies are well-stocked and replenished
  • Copiers and office equipment are in good working order
• Manages the School Operations Administrator:
  • Ensures SOA meets deadlines and standards of key tasks
  • With support from DOO, sets and progress monitors yearly goals for the SOA. Holds others accountable to set and achieve goals by monitoring progress towards successful completion of work (check-ins, timelines, follow-up action items) Models and develops expected character strengths, attitudes, behaviors and skills
  • Holds consistent weekly one-on-one’s with SOA. Organizes and ensures productive meetings or one-on-one’s with clear agendas and follow-up action steps
  • Delegates tasks to appropriate individual(s) to match interests, talents and stretch opportunities
• Supports the DOO with special projects as needed, and serve as point person for all special projects work
• Supports the DOO on executing systems that support the school instructional vision
• Escalates concerns and challenges to the DOO in a timely manner
• Progress monitors the efficiency of daily systems and reports barriers directly to the DOO to inform continuous improvement
• Serve as a full-time and engaged member of school staff, including accompanying students on field lessons (if needed), assisting with student enrichment activities, and working with other staff members to ensure fulfillment of school’s mission.
• Serve as active member of BRT and assists in any/all emergency or high-urgency situations
• Builds strong relationships and serves as a main point of contact with families, students, and staff
  • Adjusts message/tone and style for each audience
  • Assumes the best in others’ interactions and abilities. Makes others feel appreciated, supported and valued. 
  • Responds appropriately to others within 24-48 hours. 
  • Seeks to understand the needs and motivations of students, so decisions are made with students’ best interests and needs in mind.

Qualifications

• Strong interpersonal skills that contribute to a collegial working environment and a healthy measure of the character traits we value: zest, grit, hope, love, social intelligence, gratitude and a sense of humor.
• Minimum 4 years of relevant experience. 
• Strives in environments that are mission-driven, team-oriented, fast-paced and high achieving. 
• Detail-oriented, organized and resourceful. 
• Quick learner, critical thinker and open to feedback. 
• Ability to proactively manage multiple critical deadlines, following through on completion of tasks and responsibilities. 
• Strong oral and written communicator. Understands that individuals with diverse backgrounds have varying expectations, norms, and communication styles.
• Demonstrates resilience, flexibility and innovation when necessary 
• Ability to take ownership of impact on self and others and adjust accordingly
• Recognizes strengths and areas of growth, looking for opportunities to gain experiences that support development in both
• Proficient project management skills, developing monthly/quarterly work plans to drive results
• Proficiency in Microsoft Office, particularly in Word, Excel and Outlook, and ability to quickly adapt to new computer programs and software (proficient computer literacy). 
• Bachelor's degree highly preferred

Additional Information

This description is intended to describe the type of work being performed by a person assigned to this position.  It is not an exhaustive list of all duties and responsibilities required by the employee.

KIPP NYC LLC is an anti-racist organization that believes in the importance of being diverse, equitable, and inclusive. We are committed to creating a welcoming environment that includes employees with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving students and families throughout New York City. BIPOC, women, gender expansive, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

KIPP NYC LLC is an Equal Opportunity Employer.  KIPP NYC LLC is committed to the principles of equal employment opportunity for all employees and applicants for employment.