Job Description

KIPP New Orleans Schools is looking for an INFORMATION TECHNOLOGY INTERN to contribute to providing hardware, software, and technical support throughout the region.  KIPP New Orleans Schools is expanding its support capacity and device portfolio significantly this year.  The intern will gain hands-on experience in day to day IT operations and administration. The Information Technology Intern would perform basic duties such as helpdesk support, repairing end-user devices, and student hardware repairs. Detailed responsibilities are listed below. KEY RESPONSIBILITIES

• Deploy, configure, and maintain laptops, Chromebooks, tablets and network equipment.
  • Maintain inventory of technology assets.
• Maintain and repair systems for student use.
• Deploy and refresh teacher and student machines.
• Maintain inventory of technology assets.
• Provide individual end-user support and training in hardware and software for staff and students.
• Participate in infrastructure enhancement projects such as wireless upgrades, network monitoring, and security enhancements.
• Develop and maintain both internal technical and end-user documentation.
• Research and implement technical solutions tailored to our schools’ needs.

Previous experience in IT-related position or strong interest in pursuing IT career preferred.

Qualifications

• General knowledge and experience with computer hardware
• General knowledge of Microsoft operating systems.
• General knowledge of TCP/IP networking.
• General knowledge of computer and network security.
• Ability to work well with others as part of a small team and independently.　
• Customer-service orientated.
• Computer-related major or prior information technology/technical support experience desirable.

Additional Information

All your information will be kept confidential according to EEO guidelines.

The salary for this position is competitive and commensurate with experience.