Job Description

KIPP New Orleans Schools is looking for an Information Technology Intern to contribute to providing hardware, software and technical support throughout the region.  KIPP New Orleans Schools is expanding its support capacity and device portfolio significantly this year.  The intern will gain hands-on experience in day to day IT operations and administration. Information Technology Intern would perform basic duties such as helpdesk support, repairing end-user devices and student hardware repairs. Detailed responsibilities are listed below.

RESPONSIBILITIES: 

• Deploy, configure, and maintain laptops, Chromebooks, tablets and network equipment.
• Maintain inventory of technology assets.
• Maintain and repair systems for student use.
• Deploy and refresh teacher and student machines.
• Maintain inventory of technology assets.
• Provide individual end-user support and training in hardware and software for staff and students.
• Participate in infrastructure enhancement projects such as wireless upgrades, network monitoring and security enhancements.
• Develop and maintain both internal technical and end-user documentation.
• Research and implement technical solutions tailored to our schools’ needs.

Qualifications

REQUIRED:

• General interest to pursue a career in the Information Technology field
• Highly motivated to learn new skills and concepts in Information Technology and Services.
• Ability to work well with others as part of a small team and independently.
• All employees hired after Friday, August 20, 2021 must be able to provide documentation that either the new-hire employee has received a COVID-19 vaccination or has requested and been granted reasonable accommodation from the KNOS Director of HR to be exempted from the requirements of this policy.

PREFERRED:

• Reliable transportation
• General knowledge and experience with computer hardware
• General knowledge of Microsoft operating systems.
• General knowledge of TCP/IP networking.
• General knowledge of computer and network security.　
• Customer-service orientated.
• Computer related major or prior information technology/technical support experience desirable.

WORK EXPERIENCE: 

• While previous experience in an IT related position is preferred, no previous experience is required for this role. The applicant must have a strong interest and motivation to pursue a career in the Information Technology field.

Additional Information

This position is a part time role and ineligible for benefits. Compensation is hourly and commensurate with experience.