Job Description

Position Summary

KIPP North Carolina (KIPP NC) seeks enthusiastic, detail-oriented, and mission-driven individuals for the role of KIPP NC Student and Family Recruitment Ambassador. The Ambassador role offers an opportunity for individuals to develop professionally and help expand the school’s community. Ambassadors will receive training to support the implementation of student recruitment and outreach activities and create sustaining connections with new families in the school’s community.

Through a part-time commitment of 20-29 hours per week, Ambassadors will work both as a team and one-on-one with School Operation teams to connect with the broader community, help raise the awareness and visibility of KIPP, and support the drive toward the school’s student recruitment goals.

This role is a non-exempt, temporary part-time position that requires work on weekends and evenings.

Essential Functions and Responsibilities

Implementation of family and student recruitment and outreach activities

• Collaborate with Regional and School Ops leaders to prepare and implement outreach calling campaigns to recruit new families and students to KIPP.
• Hold 1:1 conversations with current and prospective families and students
• Educate and enroll new families in KIPP schools
• Deliver prepared sales talks that describe our schools, in order to persuade potential families to enroll.
• Contact families by telephone in order to solicit enrollment of students.
• Explain our mission, vision,curriculum, and answer questions from families.
• Obtain family demographic information such as name, address, student information, and enter into the computer.
• Adjust “pitch” scripts to better target the needs and interests of families.
• Answer telephone calls from potential families who have been solicited through email and advertisement campaigns.
• Telephone or write emails to respond to correspondence from customers or to follow up initial sales contacts.
• Maintain records of contacts.

Qualifications

Experience:

• Knowledge of KIPP North Carolina mission, value, and systems
• Call Center outreach, cold calling, and communication experience
• Experience working as part of a team and independently in a professional setting

Knowledge/skills required: Successful candidates will have the following knowledge and skills to take on the role:

• 100% aligned with the mission and values of KIPP North Carolina

• Credible amongst peers and possess strong relationship building skills

• Excited to learn and grow

• Results-oriented

• Welcoming to all communities

• Available between 20-29 hours per week (can be flexible)

• Strong communication skills. Spoken and written language skills other than English welcomed (in Durham, Spanish-speaking preferred).

• Familiarity with online productivity tools

Physical, Mental and Environmental Demands

Mental:

Stress of deadlines and normal work standards, ability to analyze problems and generate alternatives, memorize and recall objects and people.

Environmental:

Must have a computer with the Google platform, phone, headset, and Internet Access. Ability to sit long hours in front of a computer screen. Have a working knowledge of the Google Suite including Calendar, Sheets, and Meets.

Additional Information

Classification

This role is part-time, temporary and will end September 1, 2024. The SERA will be expected to work 20 hours per week, nights, and weekends.

Compensation

Part-time compensation rate of $20.00 per hour. The position is not eligible for benefits, holiday, and break pay.