Job Description

The Opportunity

The School Operations Team is focused on creating the conditions by which our schools can thrive by designing and leading efficient, safe, joyful, and just systems; working to remove obstacles to learning and find creative solutions to challenges to enable the highest level of teaching and learning; and providing best-in-class customer service to families and staff members to ensure they feel welcomed, cared for and a valued member of our community. The School Operations Manager (SOM) is a school based position that plays a central role in ensuring that students, families, and staff have the information and resources they need to succeed. SOMs primarily coordinate day-to-day operations systems and routines that allow the school to run seamlessly.

Key Responsibilities

Models exceptional customer service and ensures families receive timely and effective service

• Warmly greet all visitors to the school and direct them to the appropriate place or person
• Manage school office, answer phones, and manage mail
• Receive and distribute messages for students and staff
• Respond to parent questions and concerns, and direct them to the Principal when appropriate

Manages the day-to-day school based operations policies and procedures

• Implements the Great 8 procedures such as arrival and dismissal
• Oversees daily busing operations for their school by processing changes, addressing challenges, and coordinating processes
• Coordinates with Child Nutrition day to day logistics of service such as meal card replacement and rosters
• Supports field lesson logistics by booking buses and ordering meals
• Schedules shared space

Maintains school inventory system and implements purchasing and accounting best practices

• Purchases goods and services
• Codes invoices, collects fees, and prepares deposits

Partners with School Support Partners (SSP) and vendors to ensure campus is well maintained and runs efficiently

• Manages copier and teacher workroom supplies, troubleshoots copiers, trained on the copiers
• Manages any student technology program the school runs

Manages and develops School Operations Associate towards excellence in their role and with an eye toward their long-term development

Qualifications

Skills and Qualifications

• Unwavering commitment to the KIPP Texas mission, core values and willingness to go above and beyond to meet the needs of KIPP Texas students, families, and staff
• Strong project and time management skills; ability to effectively backwards plan, juggle multiple priorities with great attention to detail, and deliver consistent and timely results
• Sense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quickly
• Ability to be calm under pressure, especially in difficult conversations with parents and staff
• Excellent organizational, verbal, and written communication skills
• Desire to continuously learn and evolve as a professional

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• Considerable time is spent at a desk using a computer/laptop
• Attending conferences or training sessions

Additional Information

Compensation and Benefits

Salary is based on years of experience, degree of education, and level of expertise.

As a full-time KIPP Texas employee you are eligible to participate in all KIPP Texas’ benefit plans. KIPP Texas offers a robust variety of benefits choices with competitive rates, including medical, dental, and vision options, life insurance, and disability plans.

** KIPP provides equal employment opportunities for all applicants and employees. As an equal opportunity employer, we hire without consideration of race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.**