Job Description

THE OPPORTUNITY

The School Operations Team is focused on creating the conditions by which our schools can thrive by designing and leading efficient, safe, joyful, and just systems; working to remove obstacles to learning and find creative solutions to challenges to enable the highest level of teaching and learning; and providing best-in-class customer service to families and staff members to ensure they feel welcomed, cared for and a valued member of our community.  The School Operations Associate (SOA) is a school based position that ensures students, families, and staff have the information and resources they need to succeed.  The SOA supports the day-to-day operations procedures that allow the school to run efficiently and effectively. 

KEY RESPONSIBILITIES

ASSISTS WITH THE IMPLEMENTATION OF THE DAY-TO-DAY SCHOOL BASED OPERATIONS POLICIES AND PROCEDURES

• Implements the Great 8 procedures such as arrival and dismissal
• Captures all transportation changes from parents

SUPPORTS WITH SCHOOL BASED STRATEGIES TO ENSURE KIDS ARE IN SEATS

• Supports application verification calls and updates application system as needed
• Supports school events and activities as needed

SUPPORTS SCHOOL ATTENDANCE PROCESS AND MAINTENANCE OF ATTENDANCE RECORDS

• Makes daily attendance calls based on guidance from Attendance and PEIMS Specialist
• Documents all attendance changes and corrects attendance data

ENSURES CLEAR AND EFFECTIVE COMMUNICATIONS WITH ALL COMMUNITY MEMBERS AND STAKEHOLDERS

• Ensures all parent facing materials are readily available
• Schedules parent meetings with appropriate team members
• Manages all phone calls coming into the school and from the Campus Receptionists
• Prepares and sends school specific family communication

Qualifications

• Unwavering commitment to the KIPP Texas mission, core values and willingness to go above and beyond to meet the needs of KIPP Texas students, families, and staff
• Bilingual; English & Spanish required
• Sense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quickly
• Strong communication and time management skills; ability to effectively backwards plan, juggle multiple priorities with great attention to detail, and deliver consistent and timely results
• Team player with strong interpersonal and stakeholder management and relationship building skills
• Ability to be calm under pressure, especially in difficult conversations with parents and staff
• Desire to continuously learn and evolve as a professional

Additional Information

COMPENSATION AND BENEFITS:

In addition to a competitive salary scale, a part of KIPP Texas’ competitive benefits options, KIPP offers all employees an $0 HMO plan for the employee only. In addition to our $0 plan, KIPP provides a $600 employer contribution towards a Health Savings Account and a variety of other supplemental benefits such as Dental, Vision, Short and Long-Term Disability, Pet Insurance, Life, etc.