Job Description

The Opportunity

The School Operations Team is focused on creating the conditions by which our schools can thrive by designing and leading efficient, safe, joyful, and just systems; working to remove obstacles to learning and find creative solutions to challenges to enable the highest level of teaching and learning; and providing best-in-class customer service to families and staff members to ensure they feel welcomed, cared for and a valued member of our community. The School Operations Associate (SOA) is a school based position that ensures students, families, and staff have the information and resources they need to succeed. The SOA supports the day-to-day operations procedures that allow the school to run efficiently and effectively.

Key Responsibilities

Assists with the implementation of the day-to-day school based operations policies and procedures

• Implements the Great 8 procedures such as arrival and dismissal
• Captures all transportation changes from parents

Supports with school based strategies to ensure kids are in seats

• Supports application verification calls and updates application system as needed
• Supports school events and activities as needed

Supports school attendance process and maintenance of attendance records

• Makes daily attendance calls based on guidance from Attendance and PEIMS Specialist
• Documents all attendance changes and corrects attendance data

Ensures clear and effective communications with all community members and stakeholders

• Ensures all parent facing materials are readily available
• Schedules parent meetings with appropriate team members
• Manages all phone calls coming into the school and from the Campus Receptionists
• Prepares and sends school specific family communication

Qualifications

• Unwavering commitment to the KIPP Texas mission, core values and willingness to go above and beyond to meet the needs of KIPP Texas students, families, and staff
• Bilingual; English & Spanish required
• Sense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quickly
• Strong communication and time management skills; ability to effectively backwards plan, juggle multiple priorities with great attention to detail, and deliver consistent and timely results
• Team player with strong interpersonal and stakeholder management and relationship building skills
• Ability to be calm under pressure, especially in difficult conversations with parents and staff
• Desire to continuously learn and evolve as a professional

Additional Information

Compensation and Benefits:

Salary is based on years of experience, degree of education, and level of expertise.
As a full time KIPP Texas employee you are eligible to participate in all KIPP Texas’ benefit plans. KIPP Texas offers a robust variety of benefits choices with competitive rates, including medical, dental, and vision options, as well as life insurance, and disability plans.

KIPP provides equal employment opportunities for all applicants and employees. As an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.