Job Description

THE OPPORTUNITY

The MANAGER OF SCHOOL OPERATIONS will manage the day-to-day school operations for a designated portfolio of schools in their region, support our growth, drive efficiencies and high-quality standards, model customer service, and, above all, remove obstacles from our school leaders and teachers so they may focus on teaching and learning.  

This position will sit on the Operations team, reporting to the Director of School Operations, and oversee all day-to-day operations, including crisis management, serve as the lead executor for key operations measures such as Average Daily Attendance (ADA) and partners with student recruitment and enrollment, through directly managing or matrix managing Assistance Principals of Operations (APOs) and Campus Operations Managers (COMs), and manage campus operations staff retention and more.  This person will work closely with Heads of Schools (HOS) and School Leaders (SLs). 

MANAGE SCHOOL OPERATIONS TEAMS TO SUCCESS THROUGH COACHING, MENTORSHIP, INFLUENCE, SYSTEM BUILDING, AND DIRECTLY, WHEN NECESSARY, AS MEASURED BY SATISFACTION ON KIPP SURVEYS (TWO STEP TO ONE SONG AND TNTP)

• Through the Operations Arc of the Year, manage annual, monthly, and weekly priorities for campus operations roles.
• Leverages the Operations Arc of the Year, routinely assesses APOs based on progress toward goals as well as principal feedback; prioritizes support accordingly
• Build tools and systems to support campus operations success
• Set and model customer service standards 
• Ensure daily operations run smoothly at each school which includes crisis management at times. 
• Works with APOs to implement strategies to effectively lead in mixed management structures
• Performs in-the-field observations (O3ss, huddles, walk-throughs, etc.) and participates in the APO performance cycle.
• Implement comprehensive onboarding plans that involve the following: goal-related skill-building, day-to-day management of ops team, and overall implementation of best practices

SERVE AS THE EXECUTION PARTNER FOR TOPLINE OPERATIONAL GOALS SUCH AS ENROLLMENT AND ADA. 

• Average Daily Attendance (ADA) 
  • Coaches APOs on the implementation of standardized frameworks to ensure adherence to the outlined ADA playbook.
  • Collaborates with Heads of Schools to implement best practices, raise awareness of analysis, and leverage tracking mechanisms to positively impact ADA progress
  • Assists with monitoring of ADA work-flow to comply with all federal and state ADA guidelines by staying abreast of changes in ADA policy and procedures, and ensuring all relevant school personnel is trained
• Student Recruitment and Enrollment
• Maintain visibility into the state of enrollment informing school leaders of progress and bridging campus operations needs with Student Recruitment and Enrollment
• Coaches APOs to support the recruitment process for new families with specific applicant goals per grade level as based on historical data
• Ensures all current families complete re-enrollment process 
• Ensures all new families in the region are effectively onboarded and persist through their first year in our schools
• Complies with all federal, state, and organizational student registration requirements throughout the enrollment process (i.e. transfers, testing, etc.)

Qualifications

• Education: Bachelor’s degree in applicable field preferred
• Experience: 5+ years of full-time professional experience required; full-time people management preferred 
• Licenses or Certifications (if applicable): None

PERSONAL VALUES AND LEADERSHIP STYLE  

• Unquestioned integrity, passion, and commitment to KIPP Texas’ mission, the families we serve, and the work
• An unquestioned belief that all children will learn and that education is for all 
• Must promote high expectations for faculty and students in an enabling manner
• Must be a team player, working both collaboratively and independently
• Must be highly organized and resourceful 
• Must be able to toggle between the big picture and the details
• Must be able to relate and connect to others (empathy)
• Must be able to drive results with a sense of urgency 
• Must be solutions-oriented with a growth mindset
• Must be able to make decisions with imperfect information
• Must be a strong planner with the ability to be flexible when plans need to pivot and change 
• Must have a sense of humor and genuinely show appreciation

Additional Information

COMPENSATION AND BENEFITS

As a full-time KIPP Texas employee you are eligible to participate in all KIPP Texas’ benefit plans. KIPP Texas offers a robust variety of benefits choices with competitive rates, including medical, dental, and vision options, life insurance, and disability plans.

KIPP provides equal employment opportunities for all applicants and employees. As an equal opportunity employer, we hire without consideration of race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.