Job Description
Enterprise CRM Architect (Salesforce) - 1
Anywhere in U.S. ONLY US CITIZENS AND GREENCARD HOLDERS
NO CONSULTANTS.
OUR CLIENT HIGHLY PREFERS SOMEONE FROM THE AGRICULTURE, FARMING OR FOOD/BEVERAGE INDUSTRY
The Enterprise CRM Architect is responsible for interpreting the organization’s objectives and enterprise architecture context into a rolling five year technology roadmap aligned to business goals and objectives. The role requires a strong understanding of marketing technologies, digital experience and customer engagement platforms preferably based on Salesforce and Adobe Experience Manager, but also experience on other platforms is valuable. (MS Teams, Social Media platforms, etc.) The role also requires a solid background in data management and design especially around Customer, Consumer and Product data. The role supports our core business units by designing the data and processes to drive business relationship management application platforms to enable our people to work more efficiently and deliver the highest levels of service to our customers. The successful candidate will be responsible for designing, developing and implementing software solutions to address complex business issues, and providing technical and process leadership within the IT department. This role requires close working relationships with Business and IT leadership, internal customers, Business Alignment Teams, the extend Enterprise Architecture team, and the PMO office.
JOB DESCRIPTION
JOB QUALIFICATIONS
Required Knowledge, Skills, and Abilities: (Submission Summary):
10 years of experience implementing CRM, Sales and Marketing Applications
5-7 years experience in Salesforce (SFDC) CRM with end to end implementation experience.
Salesforce.com integration experience, including between different business systems as well as working with integration tools.
3-5 year experience with Adobe Experience Manager.
Experience with sales support team tools in a primarily B2B environment.
Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution.
Experience in leading comprehensive Product / Tool Evaluation and Selection services.
Experience with sales support team tools in a primarily B2B environment.
Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution.
10.Experienced in creating reference architecture, and roadmap necessary to hold architecture delivery to the level of quality.
Manage prioritization and trade-offs across customer experience, performance, and operational support work load
Minimum 5 years of experience as an Emterprise CRM Architect.
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