Job Description

Professionally manage many facets of SHAPE Technologies' relationship with our customers. This role will perform the duties and responsibilities of quoting, order processing, and shipment tracking of customer orders and troubleshooting customer problems and/or issues.

Major Responsibilities:

• Fully manage customer relationships from the point of booking the order through the system's life in accordance with SHAPE Technologies' business processes, including ownership for the resolution of impediments or constraints.
• Process, expedite, and input customer orders by exercising approved authority within given guidelines/policies to ensure **** completed delivery of customer orders.
• Provides timely responses to inquiries regarding production, assembly, accounting, and shipping concerns.
• Maintain customer records and files.
• Function as liaison between customers and SHAPE Factory associates to facilitate quick resolutions of customer complaints.
• Adhere to company RMA policy and documentation of customer-identified system defects and conduct computer analysis of open orders and due dates.
• Maintain an appropriate knowledge of SHAPE Technologies products to ensure quotation and order accuracy, as well as fulfillment of customer expectations.
• Accurately transact and maintain all sales orders and project data in the SHAPE Technologies ERP system.
• Closely coordinate with the Sales Team on each project to manage customer commitments appropriately.
• Develop a positive rapport with customers while setting and meeting their expectations for communication and support throughout the project.
• Strictly comply with all defined ISO, SOX, and other regulatory and process control requirements.
• Follow, sustain, and actively maintain documented standard work procedures and promote consistency in how the department’s services are delivered to maximize the customer experience
• Develop and sustain partnership-level working relationships with key associates in Sales, Technical Services, Marketing, Manufacturing, Supply Chain, Engineering, Legal, Finance, IT, Accounting, and Credit to leverage their contribution to the success of our customers.

Qualifications

• Associates degree or equivalent combination of education and experience may be considered.
• Intermediate level of experience with Windows, MS Project, Outlook, Word, Excel, and ERP systems.
• PMP or other project management certification is a plus.
• Strong analytical ability to solve complex problems.
• Demonstrated project management skills, with the ability to handle multiple projects simultaneously.
• Excellent oral and written communication skills.
• Ability to work independently on projects.
• Strong interpersonal skills to collaborate effectively with others.
• Comprehensive knowledge of company products.
• Positive, customer-centric attitude.
• Strong leadership skills and accountability for results.
• Ability to work independently with minimal supervision.

Additional Information

• 13 Paid Holidays
• 3 Weeks of PTO accrued annually
• Hybrid
• Health, Dental, and VIsion Coverage
• 401(k) Plan with company match

Shape Technologies Group and our companies operate as an equal opportunity employer. Per regulations, any reasonable accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities will be provided. If you require disability related accommodations, please inform Human Resources. All personal information that is collected will remain private and confidential.