Job Description
Becoming the leader in the fire and security industry takes talent—yours. We are looking for an experienced SERVICE MANAGER in the KOKOMO, IN area to join our best of the best team as we drive the industry forward and pursue excellence in everything we do. If you’re up to the challenge, we want to talk to you. At Koorsen, we don’t provide jobs, we provide careers. A career at Koorsen includes competitive pay, a great health package, an annual bonus program, life insurance, continuous learning offerings, matching 401k, paid holidays, generous PTO, tuition reimbursement, career growth opportunities, and much more. The purpose of this job is to manage, supervise and track the daily activities of the department and all of the technicians associated with the team. Assisting with sales and service/test when needed. PRIMARY FUNCTIONS: Supervise and track daily activities of department and service technicians (check-in/Check-out procedures) Monitor and track activity of GPS devices on technician vehicles Ensure technicians are up-to-date on all required safety and other training and licensing Complete monthly evaluations and year end reviews for personnel Distribute and maintain the successful completion of all monthly and demand work orders through the Service Manager Dispatch Board Review and process completed department paperwork for accuracy Manage associate time off (PTO, Missed days) and process payroll Coordinate staffing needs to cover assignments when needed Ensure the cleanliness and operability of each service vehicle ensuring they are maintained to standards (i.e. Vehicle Inspection Reports, Haz-mat Doc.) Ensure all issued equipment is maintained, calibrated and in good working order as required by the manufacturers Conduct weekly quality control inspections of completed service work Maintain established routes in service technician’s absence (i.e. Vacation, Illness, Injury) Maintain and distribute weekly the technician incentive versus hourly report Serve as a motivator and coach for each technician under your direct supervision Conduct, at a minimum, biweekly department meeting Attend quarterly service manager and other meetings Maintain the on-call list if applicable Maintain customer relationships and an active smaller route when required Service Fire Extinguishers, adding correct powder amount, pressure, labels & collars, etc. Remove extinguishers & cylinders safely and take them to Koorsen branch for Hydro Testing when required Sell New Fire Extinguishers & add-on products to customers when needed Perform effective sales calls and “cold calls”, visiting businesses to generate new sales and service leads and follow up on new sales leads and potential customers to generate new business KNOWLEDGE, EDUCATION, LICENSING AND EXPERIENCE REQUIREMENTS: Must know and follow NFPA codes High School Diploma or equivalent is required Must be able to inspect Fire Extinguishers and make sure they are up to code & update tags Must be able to safely and effectively use general hand tools and power tools At least 5 years of working experience in the Fire & Life Safety industry is preferred Active Driver License, in good standing required & must meet Koorsen safe driving policy criteria Must be able to pass drug and background screenings Previous supervisory experience is strongly preferred Minimum High School Diploma or GED, with 5 years’ working experience SKILL AND ABILITY REQUIREMENTS: Customer oriented interpersonal skills Must possess strong written and verbal communication skills Must possess strong organizational skills Must be able to exercise effective time management skills (prioritize, work on a time line) Must have a strong mechanical and/or electrical systems aptitude Must be able to inspect Fire Extinguishers and make sure they are up to code & update tags (Check pressure, powder levels, inspection dates, extinguishers pins, powder in hose, potential charge, leaks, installed properly, etc.) Must be able to safely and effectively use general hand tools and power tools NOTICE TO APPLICANTS: Please review the following to ensure that you are aware of key information for all applicants. If you have questions, please contact us at hiring"at"koorsen.com.
Equal Employment Opportunity Employer: Koorsen Fire & Security, Inc. considers applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran's status, or any other legally protected status. Family Medical Leave Act: Koorsen Fire & Security, Inc. meets all regulations for complying with the Family Medical Leave Act. E-Verify and Workers Rights: Koorsen Fire & Security Inc. participates in E-Verify to confirm work authorization. The E-Verify and workers' rights notice are available in English and Spanish. Accommodation Requests: If you are an applicant with a disability and need an accommodation during the application process, please contact us at hiring"at"koorsen.com. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.
Privacy Agreement: Please be aware of the following when answering conviction-related questions: Applicants should not disclose convictions that have been expunged, sealed, or statutorily eradicated; Misdemeanor convictions for which probation has been successfully completed or discharged and the case has been judicially dismissed; or Any referrals to a diversion program.
HIRING PROCESS (in addition to an interview):