Job Description

We are looking to fill a full-time Customer Support Representative at our Tulsa, OK location. The Customer Support Representative is an expert at providing a quality service at an advanced level to internal and external customers related to revenue processes across the ship to collect cycle including account maintenance, invoicing, payment processing dispute resolutions, and collections functions.

Benefits we offer:

• Medical insurance benefits, vision, and dental
• Organic Promotional growth
• Full time 40h a week, 8h a day
• Paid time off
• 401 K
• Paid training

Requirements needed to become a Customer Support Representative:

• 1+ years of experience in a sales service

• 1+ years of experience in a call/contact center

• And/or 1+ years of a customer service experience with heavy phone volume and data entry

• Prior experience reviewing and discussing customer accounts with customers

• Strong detail orientation and excellent communication/ listening skills

• Ability to resolve client’s or customer’s questions and issues on the first call

• Maintain a positive attitude and calmly respond to customers’ Escalating queries

• Ensure that customers are satisfied with products or services on every call

• Meet all punctuality and attendance requirements

• Ability to work in a team, fast pace and metric-driven environment

• Must have excellent written and verbal English language skills

• Strong organizational skills with attention to detail

What you will be doing as Customer Support Representative:

• The Agent's focus should be to provide an outstanding interaction through reporting-building, case ownership, and follow-through.
• Handle calls from primary and secondary account owners working with small to medium businesses
• Engage with internal and external customers while multitasking through tools and systems
• Maintain excellent communication with team members and management
• Identify ways to improve process and policy by sharing and summarizing negative customer experiences

Customer Support Representative Qualifications:

• High School Diploma/GED
• Background check and drug screening will be administrated
• Strong communication skills accompanied by excellent listening skills and patience to have smooth interactions with customers either on-call or in-person
• Experience with the Productivity Suites and Microsoft OS
• Case management, Time management, and prioritization skills

If you feel that you meet all the above requirements and you are interested to be a part of our team, APPLY! We are looking forward to meeting you.

Company Description

KOP Recruiting is a recruiting agency based in New York. Our company offers a wide range of recruiting services to small and midsize businesses nationwide. We have a team of experienced recruiters who are using their skills to help our clients grow their teams, and expand their businesses. Our goal is not only to provide the best candidates to our clients but also to help managers have a better understanding of the recruiting process by providing quality training. We use effective communication as our main ingredient for success, which helps us run our business out of the concept of when one grows, we all grow