WHO IS KORE SOFTWARE?

KORE is the global leader in sports and entertainment business management solutions. Comprised of KORE Software and KPI (KORE Planning and Insights), KORE provides leading B2B SaaS software to more than 500 sports properties worldwide, providing practical tools, services and insights that drive ticket sales, digital marketing, corporate sponsorships, activation management, premium hospitality and more.

KORE Software is looking for an organized, energetic and driven individual to join our growing team as Success Associate. In this full-time position, you'll work closely with members of the Success team who manage over 100 Major League teams, and various other sports and entertainment accounts.  The Success department is responsible for developing and maintaining lasting relationships with a focus on retention and loyalty, by consulting on the best practices within the industry and in utilizing the KORE product. As a Success Associate, you will master the best practices across all of KORE's products, which provide comprehensive solutions designed to help sports and entertainment businesses optimize their customer satisfaction and more successfully harness fan data.

DUTIES AND RESPONSIBILITIES:

• Support the greater Success Team in onboarding multiple clients simultaneously.
• Identify and implement efficiencies through all aspects of account management process including planning, customer setup, onboarding, training, and ongoing strategy and consulting.
• Develop and build strong relationships with customers with a focus on solving uniquely different problems related to specific business objectives.
• Investigate and answer specific customer questions during initial onboarding process and for existing accounts.
• Effectively manage project milestones and communicate overall onboarding timelines.
• Manage recurring check-in calls with clients; follow-up on topics with key stakeholders internally and externally.
• Proactively create, improve and maintain customer self-help and best practice guides.
• Travel to customer locations for all relevant aspects of the onboarding and training process.

BASIC QUALIFICATIONS:

• 1-3 years' experience in account management, sales, consulting or strategy roles
• Previous experience at a sports/entertainment or SaaS/technology organization
• Comfortable working in a fast-paced, collaborative environment
• Outstanding oral and written communication skills
• Analytical, critical thinking, and organizational skills are a must
• Microsoft Dynamics and/or Salesforce experience is preferred, but not required

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• An interest in building a trusted relationship with key stakeholders at accounts
• Be extremely organized and balance various key clients objectives and deliverables
• The desire to learn, grow and adapt as your responsibilities evolve
• Willingness to ‘get your hands dirty' while also knowing when to lean on your team for support
• An interest in sports and entertainment, and how they interact with technology!