Commercial Team Analyst (Intern)
POSITION SUMMARY:
The CONTACT CENTER REPRESENTATIVE is responsible for responding to member needs with high quality service, quickly and efficiently, via multiple media channels, including phone, video teller, online chat, and secured messaging. Basic functions include customer account maintenance, plastics maintenance, transfers, general technical support and research for Digital Banking and Bill Pay, and payment processing. The Contact Center Representative will provide excellent member service through research and problem solving. The Contact Center Representative should always strive to exceed the expectations of the members.
*Employees are expected to demonstrate and maintain an up-to-date knowledge of and ensure compliance with applicable regulatory requirements, including but not limited to BSA, OFAC, CIP, and internal policies and procedures.
DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS):
Required Skills
High School Diploma or GED equivalent
1 to 3 years’ experience in call center operations and banking preferred
Customer service and computer skills required
Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts
Competent computer skills
Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership
Strong organization skills and attention to detail
Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts
Ability to work well under pressure and constant interruptions
WORK ENVIRONMENT/PHYSICAL DEMANDS:
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phone, photocopiers, filing cabinets and fax machines.
This position requires manual dexterity, the ability to lift files and open filing cabinets.
This position requires sitting, bending, stooping or standing as necessary.
PURDUE FEDERAL CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER M/F/DISABILITY/VETERAN
Required Experience
High School Diploma or GED equivalent
1 to 3 years’ experience in call center operations and banking preferred
Customer service and computer skills required
Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts
Competent computer skills
Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership
Strong organization skills and attention to detail
Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts
Ability to work well under pressure and constant interruptions
WORK ENVIRONMENT/PHYSICAL DEMANDS:
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phone, photocopiers, filing cabinets and fax machines.
This position requires manual dexterity, the ability to lift files and open filing cabinets.
This position requires sitting, bending, stooping or standing as necessary.
PURDUE FEDERAL CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER M/F/DISABILITY/VETERAN