The SR. PRODUCT SPECIALIST (SERVO AND ROBOT) will provide “pre-sales” technical support and sales/marketing assistance to MEAU Distributors in support of MEAU strategic product lines – Servos & Robots or Inverters, in an effort to achieve significant sales growth within a territory.  Product Specialists act as liaison between Regional Sales and Marketing, and provide a local Marketing presence in the region, performing functions such as creating marketing collateral, creating and delivering sales training, and participating in local marketing events as the Servo & Robot or Inverter Subject Matter Expert (SME).

POSITION DUTIES AND RESPONSIBILITIES

• Provide pre-sale technical support and sales/marketing assistance to distributors and MEAU sales personnel with a focus on strategic Mitsubishi product lines (Servos & Robots or Inverters). Technical support and sales/marketing assistance includes, but is not limited to, these activities:

• Provide MEAU product, solution & service recommendations for distributors for key & targets customers.

• Plan and lead joint sales calls with channel, per Distributor Sales Plans (DSPs), to expand customer base and maintain key customer relationships.

• Serve as the escalated technical resource SME to assigned distributors.

• Provide engineering and marketing documentation & tools from the MEAU “knowledge base” library.

• Provide feedback in effort to develop technical/application notes, quick start guides, and other technical marketing materials where applicable.

• Maintain current knowledge of new products and applications, through self-study, hands-on testing of demo units, and seminar attendance.

• Participate in TSG seminars, training, and product introduction activities.

• Provide technical product and solution configuration training to distributor Product Specialists and Application Engineers.

• Support Marketing collateral such as Success Stories and Case Studies based on regional customer requirements and successes.

• Create and deliver sales training to both external distributor as well as internal MEAU sales personnel.

• Work with MEAU Product Marketing to request product enhancements based on technical comparison with our competitors, customer & industry requirements.

• Communicate with Product Marketing to maintain knowledge of product release schedules and provide input on development for products and solutions necessary to capture additional market share.

• Perform other duties as assigned.

SUPERVISORY/MANAGEMENT RESPONSIBILITIES

• None

TRAVEL REQUIREMENTS

•  25-40% travel within a Region.

Required Skills Required Experience

• BS in Electrical or Mechanical Engineering or equivalent experience.
• 7-10 years of application experience with industrial automation products.
• Experience with PLC, VFD, HMI, Servo, Robots, Control Networks and industrial automation applications.
• Ability to develop and maintain in-depth, up-to-date technical knowledge, including the latest MEAU products, and to serve as escalated technical SME.
• Technical writing skills.
• Project management ability.
• Ability to operate effectively as part of a team.
• Customer service and phone skills.
• Professional & respectful communication style and attitude – Both in person and virtual.
• Ability to develop and perform technical product and solution training for regional customers, distributors and sales teams.
• Organizational skills, i.e. for documents, demos, work area and time management.

BENEFICIAL SKILLS AND EXPERIENCE

• Strong background in Servo, VFD, Robot, PLC, HMI and industrial networks.
• Excellent interpersonal skills and presence to deal effectively with internal and external customers.
• Unique experience applying Servo, VFD or Robots in automation applications.
• CNC sales or technical experience

• Excellent customer service skills. Makes a good first impression when welcoming guests.
• Excellent communication skills, written and oral
• Ability to compose and prepare effective correspondence
• Ability to compose, edit and proofread documents
• Ability to use Access, Excel, Outlook, PowerPoint, Publisher
• Ability to use or learn software such as Teams, Time Management payroll system, Visio and Web Garage
• Ability to verify information using a number of resources
• Ability to establish and maintain effective working relationships with other employees, students, and the general public
• Ability to be flexible in one’s work assignment(s)
• Ability to plan and organize one’s work
• Ability to work independently with little or no supervision